Service Manager

At Corvant, we provide specialty HVAC, plumbing, and mechanical services to mission-critical commercial and industrial environments. Our teams support essential facilities across data centers, healthcare, manufacturing, logistics, and education. We deliver end-to-end solutions across the facility lifecycle, including design, prefabrication, installation, controls integration, and ongoing service. As one of the fastest-growing platforms in our space, we are focused on operational excellence, technical expertise, and building a high-performing team.

About the role

The Service Manager is responsible for overseeing the daily schedule and efficiencies of the Service Technicians and Department. Duties include customer relations, reviewing all billing and warranty claims, and interacting with other managers regarding their warranty and service needs. The Service Manager ensures all Service Technicians are trained to complete their assigned duties and handles all aspects of the service department to ensure its continued profitability and growth.

Responsibilities

• Oversee the profitability of the Service Department.
• Ensure all Service Technicians are properly trained to complete their tasks and duties.
• Review service invoices daily for follow-up items, accuracy of pricing, and neatness of paperwork completion.
• Ensure each Service Technician details invoices thoroughly so customers understand the service rendered and problem resolution.
• Order parts and material as needed to complete open service tickets.
• Coordinate with the dispatch team to schedule work as required.
• Review all warranty invoices to ensure valid warranty issues are addressed to vendors, including parts, field materials, and labor.
• Provide oversight to Service Technicians in the field when appropriate.
• Ensure Service Technicians comply with company processes and procedures.
• Plan for seasonal fluctuations by offering maintenance agreements to all customers.
• Advance customer service and resolve unfavorable situations related to Service/Maintenance to each customer’s satisfaction.
• Quote larger repair jobs and obtain direct approval from customers; smaller repairs can be approved through the dispatch team.
• Set Technician-based training schedules (Internal & External).

Requirements

• Valid driver’s license.
• Computer skills.
• Ability to multi-task and stay organized.
• Advanced customer service skills.

Qualifications

• High School Diploma (required).
• Bachelor’s Degree (required).
• Minimum five years of related experience (required).

Physical requirements

• Required to stand, walk, and sit.
• Talk or hear, both in person and by telephone.
• Use hands and fingers to handle or feel objects or controls.
• Reach with hands and arms.
• Regularly required to stoop, kneel, bend, crouch, and lift up to 25 pounds.