Service Manager

About the role

The Service Manager leads the maintenance team and ensures the physical integrity, safety, and overall functionality of a multimillion-dollar multifamily community. Key responsibilities include diagnosing and resolving complex maintenance issues, guiding preventative programs, managing workflow and staffing, and ensuring timely, high-quality service.

Responsibilities

• Diagnose and resolve complex maintenance issues across electrical, plumbing, HVAC, appliance, structural, lighting, and security systems.
• Ensure the community operates efficiently by proactively identifying areas needing repair or improvement.
• Guide the team in anticipating and preventing resident issues through consistent upkeep and early problem detection.
• Serve as the primary point of contact for creating a safe, reliable, and worry-free living environment.
• Support a team of maintenance technicians, ensuring timely, high-quality completion of routine maintenance and repairs.
• Provide training, guidance, and mentorship, encouraging adherence to safety protocols and company standards.
• Assign and prioritize daily tasks, inspect completed work, and step into complete hands-on repairs when necessary.
• Promote a strong safety culture with continuous attention to hazards, preventative actions, and compliance.
• Help manage the on-call rotation and provide support during emergency situations.

Requirements

• 3-5+ years of experience in maintenance, including carpentry, plumbing, electrical, and HVAC; Multifamily experience preferred.
• A high school diploma or equivalent required; technical training or college coursework preferred.
• Leadership skills with the ability to train, mentor, and manage a maintenance team.
• Universal EPA and CPO certifications are required.
• Valid Class E driver's license.
• Knowledge of applicable laws and regulations including EPA, OSHA, ADA, and Fair Housing.
• Ability to read and interpret maintenance instructions, technical manuals, and equipment documentation.
• Strong customer-service and communication skills.
• Ability to work evenings, weekends, and participate in on-call rotations as needed.
• Physical ability to perform maintenance tasks including lifting, climbing, and working indoors/outdoors.

Qualifications

• 3-5+ years of experience in maintenance, including carpentry, plumbing, electrical, and HVAC; Multifamily experience preferred.
• A high school diploma or equivalent required; technical training or college coursework preferred.
• Leadership skills with the ability to train, mentor, and manage a maintenance team.
• Universal EPA and CPO certifications are required.
• Valid Class E driver's license.
• Knowledge of applicable laws and regulations including EPA, OSHA, ADA, and Fair Housing.
• Ability to read and interpret maintenance instructions, technical manuals, and equipment documentation.
• Strong customer-service and communication skills.
• Ability to work evenings, weekends, and participate in on-call rotations as needed.
• Physical ability to perform maintenance tasks including lifting, climbing, and working indoors/outdoors.

Skills

• Technical expertise in electrical, plumbing, HVAC, appliance, structural, lighting, and security systems.
• Leadership and mentoring skills.
• Customer service and communication skills.
• Ability to work evenings, weekends, and participate in on-call rotations.
• Physical ability to perform maintenance tasks including lifting, climbing, and working indoors/outdoors.

Benefits

Join a dynamic and innovative organization that values its employees and provides opportunities for growth and development. Cortland offers competitive compensation, comprehensive benefits, and a supportive work environment where you can thrive.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate the needs of the community and the team.

Contact

To apply, please visit our careers page and submit your resume and cover letter. For more information about Cortland, visit our website at www.cortland.com.

Cortland is an equal opportunity employer

We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law.