Service Manager

About Us

At Corvant, we provide specialty HVAC, plumbing, and mechanical services to mission-critical commercial and industrial environments. Our teams support essential facilities across data centers, healthcare, manufacturing, logistics, and education. We deliver end-to-end solutions across the facility lifecycle, including design, prefabrication, installation, controls integration, and ongoing service. As one of the fastest-growing platforms in our space, we are focused on operational excellence, technical expertise, and building a high-performing team.

Responsibilities

• Oversee the daily schedule and efficiencies of the Service Technicians and Department.
• Manage customer relations, review all billing and warranty claims, and interact with other managers regarding warranty and service needs.
• Ensure all Service Technicians are trained to complete their assigned duties.
• Responsible for the profitability of the Service Department.
• Review service invoices daily for follow-up items, accuracy of pricing, and neatness of paperwork completion.
• Ensure each Service Technician details invoices thoroughly so the customer understands the service rendered and that the problem was resolved.
• Order parts and material as needed to complete open service tickets.
• Coordinate with the dispatch team to schedule work as required.
• Review all warranty invoices to ensure valid warranty issues are addressed to the vendor, including parts, miscellaneous field materials, and labor.
• Provide oversight to Service Technicians in the field when appropriate.
• Ensure Service Technicians comply with company processes and procedures.
• Plan for seasonal fluctuations by ensuring maintenance agreements are offered to all customers.
• Advance customer service and resolve unfavorable situations related to Service/Maintenance to each customer’s satisfaction.
• Quote larger repair jobs and obtain approval from customers directly; smaller repairs can be approved through the dispatch team.
• Set Technician-based training schedules (Internal & External).

Requirements

• Valid driver’s license.
• Computer skills.
• Ability to multi-task and stay organized.
• Advanced customer service skills.

Qualifications

• High School Diploma (Required).
• Bachelor’s Degree (Required).
• Minimum five years of related experience.

Physical Requirements

• Required to stand, walk, and sit.
• Talk or hear, both in person and by telephone.
• Use hands and fingers to handle or feel objects or controls.
• Reach with hands and arms.
• Regularly required to stoop, kneel, bend, crouch, and lift up to 25 pounds.