Service Manager

About the role

We're seeking a Service Manager who excels in leading and developing high-performing teams. The ideal candidate will have 3-5 years of experience in a similar role and a strong commitment to improving service quality.

Responsibilities

• Assess and plan for the future needs of the service department
• Set and achieve short and long-term goals for the service department
• Develop and enforce policies and objectives for the service department
• Create and manage sales and profit objectives and budgets
• Review and evaluate departmental activities and take corrective action
• Select, coach, train, and supervise shop personnel
• Work to continuously improve Customer Satisfaction Index (CSI) and advisor performance
• Communicate effectively with staff and customers
• Provide exceptional service to both internal and external customers

Requirements

• At least 3-5 years of experience as a Service Manager, Shop Foreman, or related role in a dealership service department
• CDK experience is preferred
• A strong work ethic and willingness to perform demanding tasks
• An eagerness to improve in a fast-paced, dynamic environment
• Strong interpersonal and time management skills
• A proven history of achieving high CSI scores

Qualifications

• Proven leadership abilities
• Excellent communication skills
• Ability to manage multiple priorities effectively
• Strong attention to detail
• Experience with customer service standards and processes

Benefits

• Competitive pay plans
• 401(K) with employer match
• Major medical, dental, and vision insurance options
• Voluntary benefits including accident, critical illness, disability, and more
• Life insurance
• Paid time off
• Employee vehicle purchase discounts
• Flexible work schedule
• Career advancement opportunities
• Employee wellness programs including access to EAP, health, legal, and financial resources

Pay

$130K - $180K, with compensation based on performance and experience

Schedule

Flexible work schedule to accommodate your needs

Contact Us

To learn more about joining our team, visit: https://jointeamcastle.com/

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.