Service Manager

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Requirements

• A High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Qualifications

• 2 year degree or equivalent.

Skills

Profound knowledge of automotive repair techniques.

Exceptional interpersonal and problem-solving skills.

Strong leadership and coaching abilities.

Effective communication and customer service skills.

Ability to manage multiple tasks and prioritize responsibilities.

Proficient in managing inventory, scheduling, and equipment maintenance.

Knowledgeable about business operations in the automotive service environment.

Benefits

• Medical, Dental and Vision – Starting day 1 for all our teammates.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On demand pay (daily pay) program available.

Pay

$20.60 - $30.90

Schedule

Flexible work schedule.

Our Crew Knows

Comprehensive benefits package including medical, dental, and vision coverage starting day one.

Paid vacation and holidays.

On-the-job training and company-funded ASE certifications.

Flexible work schedule.

401(k) match.

On demand pay (daily pay) program available.

Values

• Professional Development: Resources to help you level up throughout your career.
• Community Involvement: Opportunities to give back to the community.
• Integrity & Teamwork: Drive to do things right, always, together.
• At Bridgestone, you are Free to Be: Embrace your unique qualities and experiences.

What We Offer

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

About the Role

Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.