Service Manager

About the role

The Service Manager oversees maintenance operations for at least one apartment community (typically fewer than 600 apartments), providing hands-on leadership, vendor oversight, team development, and operational consistency to ensure high-quality service delivery and property readiness.

Responsibilities

• Lead and manage all maintenance operations across at least 1 apartment community ensuring consistent service standards and resident satisfaction.
• Supervise, schedule, and prioritize daily maintenance activities including service requests, preventative maintenance, make-readies, and emergency response across assigned properties.
• Manage and develop maintenance staff — set performance expectations, conduct coaching, and mentor team members to build technical capability and career readiness.
• Oversee vendor and contractor relationships — schedule third-party work, negotiate service agreements, monitor quality, and ensure timely completion of repairs and replacements.
• Direct unit turn scheduling and execution to minimize vacancy days and ensure move-in readiness meets company standards.
• Conduct routine site inspections across assigned communities to assess property condition, curb appeal, safety compliance, and overall maintenance quality.
• Lead preventative and scheduled maintenance programs, ensuring timely execution, proper documentation, and compliance with company standards.
• Manage inventory control across assigned properties — monitor parts and supply levels, coordinate ordering, and ensure teams have adequate tools and materials.
• Perform needs assessments to identify repair, replacement, and capital improvement priorities, and communicate recommendations to Leadership.
• Provide advanced troubleshooting support for HVAC, plumbing, electrical, and building systems, serving as the escalation point for complex issues.
• Support repair, maintenance, and capital budget planning and cost management across assigned communities.
• Ensure all maintenance team members maintain required licenses and certifications (EPA, CPO, and applicable local/state requirements).
• Lead safety meetings and maintain OSHA/MSDS compliance across all assigned properties.
• Follow and enforce company safety procedures and appearance standards.

Requirements

• 3–5+ years of considerable experience with advanced technical knowledge and strong troubleshooting skills.
• Strong multifamily maintenance management experience.
• Advanced knowledge of HVAC, plumbing, electrical, carpentry, and general building systems.
• Strong leadership and customer service skills.
• EPA certification Type I, II, or Universal required; CPO preferred in some portfolios.
• Strong recordkeeping and team support skills.
• High School diploma or equivalent.

Preferred Qualifications

• Bilingual communication ability where useful for the properties.
• Trade school or some college.
• CAMT certification.
• Multifamily supervisory experience.

Communication Skills

• Supervise and direct maintenance staff through clear daily work assignments, performance feedback, and team accountability.
• Communicate effectively with residents regarding maintenance activities, service timelines, and emergency procedures, ensuring a professional and responsive experience.
• Coordinate with leasing and office teams on unit turn timelines, move-in readiness, and property condition updates.
• Manage vendor and contractor communication — relay scope of work, schedule repairs, and follow up on completion quality and timelines.
• Lead regular safety meetings and communicate OSHA/MSDS compliance expectations to the maintenance team.
• Interface with Community Managers and Regional Vice Presidents on property condition, budget needs, and maintenance performance.
• Prepare written reports on service request volumes, turn metrics, preventive maintenance completion, and budget performance for leadership review.

Technology Skills

• Advanced proficiency in property management and work order platforms (e.g., Yardi, SmartRent) for tracking service requests, preventive maintenance completion, inventory levels, and generating reports.
• Proficiency with HVAC diagnostic tools, pressure gauges, refrigerant charging equipment, and advanced troubleshooting instruments.
• Competency with digital tools for reading schematics, blueprints, and building system diagrams.
• Basic proficiency in scheduling, inventory management, and vendor coordination tools to support the Service Manager in daily operations.
• Ability to generate and review maintenance performance reports and dashboards for leadership communication.

Physical/Work Requirements

• Emergency/weekend support is required.
• Ability to lift 50 lbs.

Benefits

• Full Insurance benefit suite including Medical, Dental, Vision, Critical Illness, Accident, and Short Term Disability Insurance.
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability.
• Access to Mental Health & Well-Being services.
• 401K: Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. (*The employee must be at least 21 years of age and have worked for the Company for at least 60 days.)
• Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year.
• 11 Paid Holidays per year.
• Paid Parental Leave: Following six (6) months of employment, four (4) weeks of paid parental leave as the primary caregiver or two weeks as the secondary caregiver. Following two years of employment, twelve weeks of paid parental leave as the primary caregiver.
• Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months.