Service Manager

About the Role

The Service Manager oversees maintenance operations for at least one apartment community (typically fewer than 600 apartments), providing hands-on leadership, vendor oversight, team development, and operational consistency to ensure high-quality service delivery and property readiness.

Responsibilities

• Lead and manage all maintenance operations across at least 1 apartment community ensuring consistent service standards and resident satisfaction.
• Supervise, schedule, and prioritize daily maintenance activities including service requests, preventative maintenance, make-readies, and emergency response across assigned properties.
• Manage and develop maintenance staff — set performance expectations, conduct coaching, and mentor team members to build technical capability and career readiness.
• Oversee vendor and contractor relationships — schedule third-party work, negotiate service agreements, monitor quality, and ensure timely completion of repairs and replacements.
• Direct unit turn scheduling and execution to minimize vacancy days and ensure move-in readiness meets company standards.
• Conduct routine site inspections across assigned communities to assess property condition, curb appeal, safety compliance, and overall maintenance quality.
• Lead preventative and scheduled maintenance programs, ensuring timely execution, proper documentation, and compliance with company standards.
• Manage inventory control across assigned properties — monitor parts and supply levels, coordinate ordering, and ensure teams have adequate tools and materials.
• Perform needs assessments to identify repair, replacement, and capital improvement priorities, and communicate recommendations to Leadership.
• Provide advanced troubleshooting support for HVAC, plumbing, electrical, and building systems, serving as the escalation point for complex issues.
• Support repair, maintenance, and capital budget planning and cost management across assigned communities.
• Ensure all maintenance team members maintain required licenses and certifications (EPA, CPO, and applicable local/state requirements).
• Lead safety meetings and maintain OSHA/MSDS compliance across all assigned properties.
• Follow and enforce company safety procedures and appearance standards.

Requirements

• 3–5+ years of considerable experience, advanced technical knowledge, and strong troubleshooting skills in multifamily maintenance management.
• Advanced knowledge of HVAC, plumbing, electrical, carpentry, and general building systems.
• Strong leadership and customer service skills.
• EPA certification Type I, II, or Universal required; CPO preferred in some portfolios.
• Strong recordkeeping and team support skills.
• High School diploma or equivalent.
• Ability to lift 50 lbs.
• Emergency/weekend support is required.

Preferred Qualifications

• Bilingual communication ability where useful for the properties.
• Trade school or some college.
• CAMT certification.
• Multifamily supervisory experience.

Communication Skills

• Supervise and direct maintenance staff through clear daily work assignments, performance feedback, and team accountability.
• Communicate effectively with residents regarding maintenance activities, service timelines, and emergency procedures, ensuring a professional and responsive experience.
• Coordinate with leasing and office teams on unit turn timelines, move-in readiness, and property condition updates.
• Manage vendor and contractor communication — relay scope of work, schedule repairs, and follow up on completion quality and timelines.
• Lead regular safety meetings and communicate OSHA/MSDS compliance expectations to the maintenance team.
• Interface with Community Managers and Regional Vice Presidents on property condition, budget needs, and maintenance performance.
• Prepare written reports on service request volumes, turn metrics, preventive maintenance completion, and budget performance for leadership review.

Technology Skills

• Advanced proficiency in property management and work order platforms (e.g., Yardi, SmartRent) for tracking service requests, preventive maintenance completion, inventory levels, and generating reports.
• Proficiency with HVAC diagnostic tools, pressure gauges, refrigerant charging equipment, and advanced troubleshooting instruments.
• Competency with digital tools for reading schematics, blueprints, and building system diagrams.
• Basic proficiency in scheduling, inventory management, and vendor coordination tools to support daily operations.
• Ability to generate and review maintenance performance reports and dashboards for leadership communication.

Benefits

• Full insurance benefit suite including Medical, Dental, Vision, Critical Illness, Accident, and Short Term Disability Insurance.
• Company-paid Life Insurance (option to buy additional) and Long-Term Disability.
• Access to Mental Health & Well-Being services.
• 401K: Bridge Investment Group will match contributions dollar-for-dollar, up to 6% of pay (fully vested immediately). Eligible employees are automatically enrolled at a 4% contribution rate.
• Paid Time Off: 5.23 hours accrued per pay period (17 days per year).
• 11 Paid Holidays per year.
• Paid parental leave: 4 weeks as primary caregiver or 2 weeks as secondary caregiver after 6 months of employment; 12 weeks as primary caregiver after 2 years of employment.
• Tuition Reimbursement: Up to $5,000 per year for pre-approved tuition expenses (repayment obligations may apply if employment terminates prior to 24 months).