Service Manager

About the Role

The Service Manager leads the day-to-day operations of the service department, ensuring consistent delivery of high-quality service to all customers. This role oversees the service team, manages workflow and scheduling, and ensures work is completed on time, within budget, and to agreed standards. The Service Manager acts as the primary escalation point for customer issues and works to resolve them promptly and professionally.

Responsibilities

• Oversee the service team and manage workflow and scheduling.
• Ensure work is completed on time, within budget, and to agreed standards.
• Act as the primary escalation point for customer issues and resolve them promptly and professionally.
• Monitor service performance metrics and control costs.
• Identify opportunities for process improvement.
• Work closely with sales, operations, and technical teams to drive customer retention, revenue growth, and overall departmental efficiency.