Service Manager

The Service Manager is responsible for the oversight of physical operations and maintenance work at an assigned Birchstone community. This role includes deployment of regular and preventative maintenance programs, apartment and grounds inspections, service team staff training and evaluation, ensuring timely completion of service requests by service technicians, technical assistance, and oversight of special projects including capital improvements.

Essential Duties

• Implement and manage Birchstone’s overall regular and preventative maintenance programs, standards, and initiatives.
• Manage and oversee physical operations and maintenance work at the assigned Birchstone community to ensure code compliance, gain efficiencies, and reduce costs.
• Conduct frequent and regular inspections of the community exterior, offices, amenities, common areas, and individual apartments for adherence to company maintenance and safety standards; document and prioritize action plans based upon inspection findings.
• Ensure the community is prepared for third‑party inspections and attend such inspections.
• Receive, manage, schedule, and complete service requests and make‑readies; ensure timely completion of service requests assigned to Service Technicians and Porters.
• Ensure adherence to apartment turns within budget and a five‑business‑day make‑ready time frame.
• Complete and submit maintenance reports timely and accurately.
• Promote safety and maintain an up‑to‑date Safety Data Sheet manual at all times.
• Prepare and maintain inventory of tools, equipment, and supplies; work with the Property Manager and Regional Maintenance Director to replenish as needed.
• Create required purchase orders and submit them to the Regional Maintenance Director and Property Manager for approval.
• Collaborate with the Regional Maintenance Director and Property Manager to create supply and capital improvement budgets.
• Assist the Regional Maintenance Director in maintaining site‑based facility licenses with local, state, and national licensing authorities as needed.
• Assist with the implementation and monitoring of corporate and area/region‑specific initiatives.
• Assist in managing contract specifications and bids, bid processes, etc.; directly supervise all in‑house and vendor maintenance work and accompany outside vendors on service request calls for occupied apartments when necessary.
• Provide support and assistance in the execution of special projects and assignments, including capital improvement projects.
• Hire, onboard, and train Service Technicians and Porters; coach, develop, and evaluate direct reports.
• Conduct regular meetings with Service Technicians and Porters and act as a resource to community team members for maintenance‑related matters.
• Other duties as assigned.

Education & Experience

• High School Diploma or equivalent is required.
• Three (3) or more years of work experience in maintenance, with at least three (3) years of experience supervising maintenance teams, is required.
• Two (2) or more years of work experience in multi‑family property maintenance preferred.
• In‑depth knowledge of and experience in drywall, electrical, carpentry, flooring, plumbing, painting, appliances, HVAC, and lock change required.
• Experience in capital improvement projects and remodeling preferred.

Licenses & Certifications

• HVAC Type 1 and Type 2 certifications required.
• Certified Pool Operator certification required (may be obtained within 90 days of employment at Birchstone).
• Certified Apartment Maintenance Technician (CAMT) certification preferred.

Knowledge & Skills

• Demonstrated effective written and verbal communication skills.
• Strong leadership skills with the ability to develop, train, and motivate others; strong interpersonal skills.
• Ability to work independently and in a team environment.
• Innovative approach to problem solving and troubleshooting; ability to devise creative solutions.
• Excellent time‑management skills; ability to work well under pressure and meet deadlines.
• Ability to effectively manage multiple projects simultaneously.
• Ability to prioritize tasks and delegate them when appropriate.
• Strong organizational and planning skills; attention to detail.
• Strong working knowledge of OSHA regulations as well as city, state, and federal codes.
• Strong analytical skills.
• Proficient with Microsoft Office Suite or related software; general computer skills.
• Proficiency with, or ability to quickly learn, Entrata software and/or other property‑management and supplemental maintenance software solutions.
• Ability to work varying hours and promptly respond to emergency situations.
• Bilingual ability in English and Spanish strongly preferred.

Other Requirements

• Valid driver’s license required.