Service Manager

About the role

The Service Manager is responsible for the overall performance of the vehicle damage repair of fleet vehicles to maximize fleet utilization and profitability for the City/District.

Responsibilities

• Develops, implements and communicates operating plans to maximize fleet utilization to business and company guidelines, directing and controlling the vehicle damage repair of fleet vehicles.
• Manages performance of team members/employees against business plan by setting, communicating, monitoring and updating goals as needed for key performance indicators on a regular and consistent basis for damage, including, but not limited to, cost per estimate, overdue idle cars and vendor management/cycle time.
• Assesses damage area on a daily basis to prioritize vehicles for repair and/or salvage; communicates work to appropriate team members/employees.
• Ensures all repair orders are completed and processed in accordance with established guidelines.
• Determines damage repair estimated labor hours and sources optimal repair parts; minimizes damage estimate, body shop and on-lot repair cycle time.
• Conducts monthly damage writer reviews and damage writer audits.
• Forecasts, budgets and manages key financial drivers including, but not limited to, cost of repair.
• Selects, manages and maintains appropriate body shop relationships and workload assignment, including, but not limited to, negotiating body shop rates, conducting semi-annual body shop audits, ensuring established service levels and quality standards are met and that all vendor management policies and procedures are followed.
• Ensures proper use of purchase orders, receipt of services and/or goods, timely submission of invoices for approval and the timely payment of invoices.
• Maintains up to date files on vendor insurance policies.
• At bussing locations, oversees the damage repair of all buses for the operation.
• Manages all areas of the employee lifecycle including hiring, onboarding, training, recognition and performance management of both managers and employees to enable a high performance culture.
• Supervises, develops, motivates, recognizes and evaluates the performance of manager and employee staff to enable a high performing culture.
• Manages all facets of employee relations, including, but not limited to, implementing HR policies and practices in a consistent and fair manner, in accordance with Company policies and partnering with Human Resources Business Partners where appropriate.
• Provides a safe work environment by ensuring all safety policies and practices are followed and maintained.
• May be required to perform additional duties as directed by management.

Benefits

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities

Requirements

• High School diploma required; 2–4 year college degree preferred (or equivalent in education, training or experience)
• Minimum of 2 years management experience of employees in related field (rental car, automotive shop or service oriented field)
• Prior experience writing damage is preferable
• Valid driver’s license and successful background check
• Ability to work flexible schedules in a fast-paced environment that may include early morning, nights, or weekends, as determined by business needs
• Ability to lift 50 pounds and oversee multiple work areas
• Organizational and prioritization skills
• Financial acumen and forecasting skills
• Talent management and delegation
• Proven written and verbal communication skills
• Excellent investigation and problem solving skills
• Negotiation and vendor management skills

Pay

The annual starting salary for this position is $75,000. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.