Service Manager

Job Summary

Auffenberg Dealer Group is seeking a Service Manager to enhance customer experience through effective management of service teams.

Responsibilities

• Serve as primary point of contact for service customers
• Manage and coordinate appointment scheduling using the Dealer Group's Automotive software suite
• Monitor customer wait times, service queues / workflow and repair performance
• Motivate and develop service technicians / advisors
• Develop and execute programs to increase service retention and loyalty
• Promote customer satisfaction by ensuring quality standards and customer experience
• Create and review processes concerning technician training, shop layout, and vehicle safety
• Oversee automotive parts and equipment purchases and inventory levels
• Ensure optimal efficiency and safety standards are maintained
• Manage and review access systems for shop entry and customer protection
• Develop and maintain relationships with external service providers for customer referrals

Requirements

• 5+ years experience in Automotive industry with proven success managing service operations
• Excellent interpersonal and problem-solving skills
• Strong understanding of Automotive systems, vehicle maintenance and the sales process
• Proven track record of hands-on leadership and accountability
• Ability to collaborate across multiple departments and stakeholders
• Detail-oriented with excellent written and verbal communication skills

Compensation & Benefits

This is a full-time base plus commission position offering a competitive salary of $100,000 to $150,000 per year, depending on experience. Additional benefits include medical, dental and vision insurance; 401(k) plan; paid vacation and holidays; and opportunity for career advancement.