Service Manager

About the role

Our national multi-family management company seeks an experienced Service Manager with a “Whatever it takes” attitude to oversee the physical property, general maintenance repairs, apartment make-ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. The Service Manager leads the maintenance staff, sets the example, and remains available to handle groundskeeping and/or pool duties as needed.

Reports to

Community Manager and Regional Maintenance Supervisor

Supervises

• All maintenance personnel, including housekeeping staff

Essential Functions

• Supervise, train, and schedule maintenance activities and staff under the direction of the Community Manager
• Coordinate, schedule, and respond to resident and management requests and work orders for occupied units
• Coordinate, schedule, and prepare vacant apartment units for move-in
• Coordinate and schedule appropriate safety and skills training for maintenance employees
• Identify and correct hazardous property conditions that could expose the property to liability
• Order supplies and manage the maintenance budget
• Coordinate, schedule, and perform preventative maintenance on equipment and units

Qualifications

Education and Training

• High school diploma or equivalent
• Five years of multi-family experience or equivalent combination of education, training, and experience that demonstrates the ability to perform the duties of this position

Certifications & Permits

• EPA Section 608 (HVAC/Freon Recovery) certification required
• Certifications or permits required by City or State to perform job responsibilities
• Training in boiler repair, plumbing, and mold detection/resolution required
• Certified Apartment Maintenance Technician (CAMT) preferred
• Certified Pool Operator (CPO) required

Knowledge, Skills and Abilities

• Ability to handle plumbing repairs, tile work, HVAC equipment, appliance repair, carpentry repairs, electrical repair, and all facets of apartment make-ready
• Ability to operate common maintenance tools including: key machine, augers, lead detector, ampere meter, volt meter, recovery machine, manifold gauges, charging cylinders, steam clean/shampoo machine, spray paint rig, electric saws, cordless screwdriver, drill, air conditioners, boiler, water heaters, chlorine test kit, various screwdrivers, nut drivers set, pliers, various wrenches, wire crimping/stripping tool, diagonal cutter, drill bits, hammers, tape (ruler), tube cutter (copper), soldering torch, and ladders
• Ability to apply common sense and understanding to carry out instructions and plans
• Excellent interpersonal skills for regular interaction with residents, vendors, contractors, employees, and clients
• Ability to read and write in English to read diagrams, meters, instructions, write reports, etc.
• Proficiency in property management software(s) and Microsoft Office
• Experience in compressor diagnosis, fire sprinklers, and irrigation systems preferred
• Basic knowledge of OSHA requirements and local, city, and state ordinances
• Must supply own hand tools