Service Manager

Responsibilities

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Maintains Service Department metrics monthly to ensure achievement of department goals
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to invoicing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• Maintains a safe working environment and adheres to company safety program at all times

Requirements

• 3+ years experience in Service Department operations
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Familiar with John Deere and competitive products
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Excellent customer service skills

Education and Skills:

• Associate degree or equivalent experience

Pay and Benefits

The pay range for this position is $65,000 - $100,000 annually. The base pay offered will be determined in good faith and takes into account internal equity, as well as job-related factors such as the candidate's knowledge, skills, experience, and qualifications.

Benefits:

• Competitive wage and benefit package including health, dental, vision, life, disability, accident, and critical illness insurance
• Paid time off
• 401(k)
• Cell phone allowance
• Safety item reimbursements
• AHW branded clothing
• Training