Service Manager

Why Ackerman Plumbing?

Ackerman Plumbing offers competitive pay and benefits, and is committed to furthering the career development of our employees. We provide training and career development opportunities for employees who demonstrate a strong work ethic, think creatively, and manage time and projects efficiently and safely.

About the Role

This position is responsible for oversight of the service plumbing department, ensuring the company fulfills its contractual obligations for service repair, installations, and maintenance in accordance with customer satisfaction, profit objectives, and directives. The Service Manager coordinates all activity between the office and the field.

Responsibilities

• Supervise and lead Service Technicians and Installation Crew
• Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians
• Conduct ride-alongs with technicians and provide feedback
• Ensure all repairs and installs are completed to the highest quality standards and all necessary permits are obtained
• Communicate and monitor goals
• Manage workload and schedules to best utilize manpower and maximize profits
• Ensure technicians are being dispatched effectively
• Assist technicians with issues while in the field
• Facilitate weekly meetings
• Resolve customer issues or concerns to ensure complete satisfaction
• Ensure all department operations comply with local, state, federal, and company requirements
• Ensure all team members comply with safety standards
• Instill a culture of accountability and pride in individual & team performance
• Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and other relevant business matters
• Manage and stay within departmental budget
• Achieve budgeted gross margin
• Manage inventory, equipment, and service fleet
• Review and approve new products and services
• Perform clerical duties associated with field technician paperwork, personnel evaluations, and expense reports
• Carry out additional duties assigned by the General Manager or Owner
• Allocate time as follows: one-third recruiting, one-third training, and one-third supervising, administrating, and motivating your team

Requirements

• High school diploma
• Valid driver license
• Basic computer skills including Microsoft Office Suite
• Excellent oral, written, and interpersonal communication skills
• Knowledge of current code requirements
• Understanding of accounting and KPIs as they relate to the industry