Service Manager
Who We Are
Acento Real Estate Partners, headquartered in the Washington, DC area, is a leading property operations and investment management company, focused on delivering exceptional service to multifamily communities in Hispanic markets and Workforce Housing. Since 2002, we’ve earned a reputation as innovative, people-first experts in acquiring, redeveloping, and managing residential assets. We believe diversity is a strength—and our workforce, residents, and partners reflect the vibrant, inclusive communities we build. Through value-driven strategies and a commitment to service, Acento is redefining the standard for residential property management.
Your Opportunity
We are expanding and looking for a proactive, experienced Service Manager to oversee all maintenance operations and lead our on-site service team. If you're a hands-on leader who thrives on team collaboration, attention to detail, and delivering exceptional results—you’ll fit right in.
What You’ll Be Doing
- Lead Maintenance Operations: Oversee and coordinate day-to-day maintenance tasks, assigning work orders and ensuring timely, high-quality completion.
- Team Supervision: Manage and mentor the on-site maintenance team, fostering a positive, professional, and efficient working environment.
- Preventative & Reactive Maintenance: Ensure all building systems (HVAC, plumbing, electrical, appliances, carpentry, and painting) are well-maintained and fully operational.
- Compliance & Safety: Ensure all work is completed in accordance with company policies, safety regulations, and industry standards.
- Inventory & Records: Maintain accurate records of service requests, preventative maintenance, parts orders, and vendor coordination.
- Staff Scheduling & Hiring: Manage shift schedules, recruit new maintenance personnel as needed, and support training and onboarding efforts.
- Resident Satisfaction: Provide excellent customer service and communicate effectively with residents regarding service timelines and updates.
What You’ll Bring
- 5+ years of hands-on experience in property maintenance including HVAC, electrical, carpentry, plumbing, and appliance repair
- 5+ years of supervisory experience leading maintenance teams
- EPA/HVAC Universal Certification strongly preferred
- Proficiency in Onesite, Excel, Outlook, and Microsoft Teams
- Exceptional leadership, communication, and organizational skills
- Professional appearance and a high level of integrity
- Strong problem-solving abilities and customer service focus
Why You’ll Love Working With Us
- Medical, dental, and vision insurance with Health Reimbursement Account (HRA) partially paid by employer
- Short & long-term disability + life insurance at no cost to you
- 18 days Paid time Off
- 11.5 days Paid Holidays
- Employee Assistance Plan (EAP)
- 401(k) with 4% employer match
- Eligible for quarterly bonuses
- Employee referral program
Pay Range
$30 - $33 per hour