Service Manager (Apartment Maintenance) - Charlotte

About the role

If you're a hands-on maintenance leader who still likes to stay in the action, this is your lane. At LSA Management, you'll lead the service team, keep operations tight, and play a key role in delivering a community residents are proud to call home. We're scaling fast (4,000+ units today, targeting 10,000 by 2030), so there's real runway here.

Responsibilities

• Lead and manage daily maintenance operations + service team
• Oversee service requests, work orders, and completion timelines
• Manage unit turns / make-readies (inspections, vendors, quality control)
• Ensure completion of preventive maintenance programs
• Maintain OSHA compliance and site safety standards
• Track inventory, supplies, and maintenance budgets
• Maintain grounds, amenities, and curb appeal
• Train and develop maintenance staff

Requirements

• 3–5+ years in multifamily maintenance
• Prior experience as a Lead Tech or Service Manager
• Strong skills in HVAC, plumbing, electrical, appliances
• EPA Certification required (Universal preferred)
• CPO preferred
• Valid driver's license required
• Ability to work on-call rotation + flexible schedule

Benefits

• Competitive salary + bonus potential
• 401(k) with company match
• Medical, dental, vision
• PTO + holidays
• Growth with a rapidly scaling company