Service Manager - Alvarado, TX

About the role

The Service Department Manager is responsible for overseeing the efficient and profitable operation of the department. They advise and make recommendations to management on the best interests of the Service Department while aligning with overall dealership objectives.

Responsibilities

• Develop and follow an annual service budget based on labor hours attainable and measurable, aligned with overall financial and operational goals.
• Maintain and adhere to a priority system for scheduling all Service work, ensuring efficient use of time.
• Ensure all required manufacturer warranty, safety, emission, and product improvement programs are completed in a timely manner.
• Periodically visit primary customers to monitor customer relations and evaluate service needs, problems, and satisfaction.
• Evaluate the performance of the Service Department and employees through general observations and use of time management labor reports.
• Coordinate Dealership technical programs and service-related training sessions.
• Maintain shop tools and service equipment in good order and make recommendations regarding the purchases of Service vehicles to ensure a profitable operation.
• Interact positively and constructively with customers, vendors, and co-workers.
• Must help ensure safe working conditions for all employees.

Requirements

• A high school diploma with a continuing course in Management.
• Minimum four years as a mechanic and at least two years as a shop foreman or lead mechanic.
• Ability to read and write English, and proficiency in reading computer-generated reports, office reports, invoices, etc.
• Commercial Drivers License (CDL).

Qualifications

High school diploma required, with a continuing course in Management also required. Minimum four years as a mechanic and at least two years as a shop foreman or lead mechanic. Must be able to read and write English, and must have a Commercial Drivers License (CDL).

Skills

Good interpersonal skills, ability to interact well with customers, vendors, and co-workers in a positive and constructive manner.

Benefits

Competitive compensation plans, paid time off and holidays, excellent health, dental, and vision plans, investments in training and development, generous 401(k) and profit-sharing plan, tuition assistance program, employee stock ownership, technician student loan reimbursement program, disability and life insurance, flexible spending account, health club reimbursement, family and team-oriented environment, engaging and challenging assignments, drug-free workplace.

Pay

N/A

Schedule

N/A