Service Manager - Aertson Midtown

Role Overview

As the Service Manager, you are responsible for leading the maintenance team and ensuring the physical integrity, safety, and overall functionality of a multimillion‑dollar multifamily community. You oversee all maintenance operations, guide preventative programs, manage workflow and staffing, and ensure timely, high‑quality service that supports resident satisfaction and asset preservation. This role combines strong technical expertise with leadership, organization, and exceptional customer service.

Responsibilities

• Diagnose and resolve complex maintenance issues across electrical, plumbing, HVAC, appliance, structural, lighting, and security systems.
• Proactively identify areas needing repair or improvement to keep the community operating efficiently.
• Guide the team in anticipating and preventing resident issues through consistent upkeep and early problem detection.
• Support a team of maintenance technicians, ensuring timely, high‑quality completion of routine maintenance and repairs; provide training, guidance, and mentorship.
• Assign and prioritize daily tasks, inspect completed work, and step in for hands‑on repairs when necessary.
• Promote a strong safety culture with continuous attention to hazards, preventative actions, and compliance; manage on‑call rotation and support emergency situations.
• Oversee service request management, preventive maintenance schedules, and maintenance records.
• Track, manage, and allocate the maintenance budget; maintain supply and parts inventory to support timely work order completion.
• Coordinate with outside vendors, ensuring timely, quality service and adherence to scope and budget.
• Lead the team in routine preventive maintenance and high‑quality repairs; share wisdom, prioritize tasks, enforce protocols, and motivate performance.
• Inspect team work and occasionally perform tasks personally; uphold a “safety first” motto.
• Act as the gatekeeper of maintenance information, tracking and assigning resident service requests and preventive maintenance records.

Qualifications

• 3‑5+ years of experience in maintenance, including carpentry, plumbing, electrical, and HVAC; multifamily experience preferred.
• High school diploma or equivalent required; technical training or college coursework preferred.
• Leadership skills with the ability to train, mentor, and manage a maintenance team.
• Universal EPA and CPO certifications required.
• Valid Class E driver’s license.
• Knowledge of applicable laws and regulations including EPA, OSHA, ADA, and Fair Housing.
• Ability to read and interpret maintenance instructions, technical manuals, and equipment documentation.
• Strong customer‑service and communication skills.
• Willingness to work evenings, weekends, and participate in on‑call rotations as needed.
• Physical ability to perform maintenance tasks, including lifting, climbing, and working indoors/outdoors.

About Cortland

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident‑centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the United States, Cortland combines in‑house design, construction, and operations to deliver value and innovation across its portfolio.