Service Manager 3

About the role

Sciens Building Solutions is seeking a Senior Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization.

Responsibilities

• Manage the service department of assigned Division
• Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers
• Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs
• Participate in the development of and manage the departmental budget
• Meet revenue and gross margin targets
• Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential
• Responsible for executing monthly financial performance analysis and reporting the information effectively to management, taking corrective action as needed
• Efficiently manage assets, such as inventory and company service vehicles
• Build and maintain a high-performance culture to include annual performance reviews and development initiatives
• Responsible for manpower planning and allocation
• Ensure customer satisfaction and cash collections
• Collaborate with the sales and installation teams to support the growth and profitability of the Division
• Ensure all employees embrace our safety culture and comply with all safety initiatives

Requirements

• Five or more years of experience in a service manager role within the fire detection, fire protection, or security environment
• Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors
• Strong, positive team builder with leadership ability
• Knowledge of current fire alarm, clean agent/special hazard fire suppression, or security systems
• Advanced understanding of Profit and Loss statements and key financial drivers
• Ability to attract, develop, grow, and retain a team
• Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions
• Able to work independently
• Excellent organizational, decision-making, and communication skills
• Proficient in NFPA codes and standards
• Strong computer skills; proficient at Microsoft Office
• Knowledge of OSHA safety standards
• NICET Level III preferred

Benefits

• Competitive salary based on qualifications
• Paid time off plan and holidays
• 401(k) matching
• Short term and long-term disability
• Medical, dental, and vision plans with options
• Life insurance
• Company cell phone, laptop, and vehicle
• Professional career development opportunities
• Tuition reimbursement

Pay

$120k–140k annually, final offer based on experience