Service Manager (1988 - Charlotte, North Carolina)

Weekend hours: On-call as required

About the role

The Service Manager/Maintenance Superintendent is responsible for the physical upkeep of the community and is under the direction of the Property Manager. He or she must maintain and operate all mechanical equipment and supervise all maintenance employees.

Responsibilities

• Train and be responsible for work performed by all staff members under his or her direction.
• Hire and terminate employees in accordance with Drucker + Falk policy and under the direction of the Property Manager.
• Counsel (and document) maintenance employees to improve their work and work attitudes.
• Establish schedules and assign personnel routine maintenance tasks.
• Ensure the community has maintenance coverage at all times, including emergencies or emergency work requests.
• Able to be on emergency “on call” status to respond to emergency work orders.
• Perform all duties with the highest consideration for safety, and train staff to do the same.
• Conduct monthly safety meetings with staff and document topics discussed.
• Emphasize safety with all new employees.
• Continually inspect buildings, grounds, and common areas to identify needed preventative maintenance, ensure cleanliness, and identify safety hazards.
• Maintain a clean, safe, and well-organized shop and equipment storage area in compliance with all OSHA regulations (e.g., Hazard Communication Program, SDS, State and Federal posters, OSHA summary forms).
• Perform necessary maintenance and repairs in apartments with work orders, striving to complete all work orders within 24 hours.
• Turn vacant apartments into units ready for occupancy following Drucker + Falk guidelines.
• Schedule contractors for maintenance-related work, secure bids and proposals as directed, and use contract labor when cost-effective (with approval).
• Strictly follow established budgetary guidelines and Drucker + Falk purchasing directives.
• Maintain operating manuals, warranty records, and materials pertaining to inventory and parts replacement.
• Keep abreast of developments in the field, including new products and cost-effective repair methods.
• Maintain the highest standards of resident relations.
• Complete and return Monthly Preventative Maintenance Sheets.
• Monitor all O & M Programs (e.g., Asbestos, Lead-Based Paint, Mold & Fungi) to ensure compliance and proper handling.
• Ensure all work involving disturbance of regulated substances follows established O & M programs and maintain related records.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED; or one to three months of related experience and/or training; or equivalent combination of education and experience.
• Current Driver’s License and CFC Certificate.

Skills

• HVAC, CPO Certification, Plumbing, Carpentry, and Electrical Skills.
• Knowledge of OSHA regulations and SDS standards.
• Supervisory experience: Manages 0-8 employees, responsible for direction, coordination, and evaluation.

Physical Demands

• Regularly required to stand, walk, use hands, reach with hands and arms, talk, or hear.
• Frequently required to sit, climb or balance, stoop, kneel, crouch, or crawl.
• Occasionally required to taste or smell.
• Must frequently lift and/or move up to 100 pounds.
• Specific vision abilities required include peripheral vision and depth perception.

Work Environment

• Regularly exposed to moving mechanical parts.
• Frequently exposed to toxic or caustic chemicals, outside weather conditions, and risk of electrical shock.
• Occasionally exposed to wet/humid conditions, high/precarious places, fumes, airborne particles, extreme cold, extreme heat, and vibration.
• Noise level in the work environment is usually moderate.

Benefits

• Competitive benefits including Health, Dental, Life, and 401K.
• Employee Assistance Program.
• Long-Term Disability coverage.
• Vacation and Sick Leave.