Service Manager (1751 - Hampton, Virginia)

About the Role

The Service Manager/Maintenance Superintendent is responsible for the physical upkeep of the community under the direction of the Property Manager. This role involves maintaining and operating all mechanical equipment, supervising maintenance employees, and ensuring the property is well-maintained.

Responsibilities

• Train and supervise all staff members under your direction.
• Hire and terminate employees in accordance with company policy and under the direction of the Property Manager.
• Counsel and document maintenance employees to improve their work and work attitudes.
• Establish schedules and assign routine maintenance tasks to personnel.
• Ensure the community has maintenance coverage at all times, including for emergencies or emergency work requests.
• Be available for emergency "on-call" status to respond to urgent work orders.
• Perform all duties with a strong emphasis on safety and ensure staff members do the same.
• Conduct monthly safety meetings with staff and document topics discussed.
• Continually inspect buildings, grounds, and common areas for preventative maintenance needs, cleanliness, and safety hazards.
• Maintain a clean, safe, and well-organized shop and equipment storage area in compliance with OSHA regulations.
• Perform necessary maintenance and repairs in apartments based on work orders, aiming to complete them within 24 hours.
• Prepare vacant apartments for occupancy following company guidelines.
• Schedule contractors for maintenance-related work and secure bids/proposals as directed.
• Use contract labor when cost-effective, following approval by the Property Manager or Regional Property Manager.
• Strictly adhere to established budgetary guidelines and purchasing directives.
• Maintain operating manuals, warranty records, and materials related to inventory and parts replacement.
• Stay updated on developments in the field, including new products and cost-effective repair methods.
• Maintain high standards of resident relations.
• Complete and return Monthly Preventative Maintenance Sheets.
• Monitor all Operations & Maintenance (O&M) Programs (e.g., Asbestos, Lead-Based Paint, Mold & Fungi) to ensure compliance.
• Notify O&M Specialists, Consultants, Contractors, and employees about hazardous substances when work may disturb them.
• Ensure all work involving hazardous substances is performed according to established O&M programs.
• Maintain accurate record-keeping and reports for O&M programs to ensure full compliance.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED; or one to three months of related experience and/or training; or equivalent combination of education and experience.
• Current Driver's License and CFC Certificate.
• HVAC, CPO Certification, plumbing, carpentry, and electrical skills.
• Knowledge of OSHA regulations and SDS standards.

Supervisory Responsibilities

Manages 0-8 employees in the Maintenance department. Responsible for the overall direction, coordination, and evaluation of these employees in accordance with the organization’s policies and applicable laws.

Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to stand, walk, use hands to finger/handle/feel, reach with hands and arms, talk, and hear.
• Frequently required to sit, climb or balance, stoop, kneel, crouch, or crawl.
• Occasionally required to taste or smell.
• Must frequently lift and/or move up to 100 pounds.
• Specific vision abilities required include peripheral vision and depth perception.

Work Environment

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly exposed to moving mechanical parts.
• Frequently exposed to toxic or caustic chemicals, outside weather conditions, and risk of electrical shock.
• Occasionally exposed to wet and/or humid conditions, high/precarious places, fumes or airborne particles, extreme cold, extreme heat, and vibration.
• The noise level in the work environment is usually moderate.

Benefits

• Competitive benefits including Health, Dental, and Life insurance.
• 401K retirement plan.
• Employee Assistance Program.
• Long-Term Disability coverage.
• Vacation and Sick Leave.