Service (Maintenance) Team Leader

We need to output HTML fragment with sections: About the role? Actually the posting includes "What's in it for you?" (benefits), "About Centerspace", "Summary", "Expectations", "Essential Duties & Responsibilities", "Equipment Issued", "Travel Required", "Education & Experience", "Knowledge, Skills & Abilities", "Physical Requirements". Also schedule and pay info: schedule given: Tuesday-Saturday 8:30AM-5:30PM with On-Call Rotation. Pay: base hourly rate $25-$27/hour, with details. Also benefits listed. We must not repeat job title as heading. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. However we should only include sections when posting has real specific content. We need to map content to these headings. We have schedule info: schedule given. So we can have

Schedule

with

Tuesday‑Saturday 8:30 AM‑5:30 PM with on‑call rotation.

Pay info: base hourly rate $25‑$27/hour, plus details about on call pay, quarterly renewal bonuses, etc. So we can have

Pay

with

Base hourly rate expected $25.00‑$27.00/hour, actual amount dependent on credentials, experience, location, internal equity; eligible for on‑call pay and quarterly renewal bonuses.

Benefits: list of benefits: Competitive PTO, Generous time off - 10 paid holidays, plus diversity day and your birthday, Paid Caregiver and Paid Parental Leave, 20% Rent, Parking, and Storage Discount for Centerspace rents, 32 Paid Hours of Volunteer Time Off, Medical/Dental/Vision Benefits – 1st of Month Following Start Date, Centerspace Stock Purchase Plan, 401(k) match up to 5% per paycheck, Tuition Reimbursement & Scholarship Program. Also maybe "On call pay" already in pay. So we can list benefits in

. About the role: maybe summary? The "Summary" section describes responsibilities. Could map to About the role (or Responsibilities). We need to decide which sections to include. We have many sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to avoid filler. We'll include sections where we have substantive content. - About the role: could use the "Summary" paragraph: "Responsible for minor and major repairs of mechanical or aesthetic issues: general building preventive maintenance; maintaining the environmental conditions of spaces; maintaining accurate levels of inventory related to the building’s mechanical systems; know and perform individual emergency procedures and duties as dictated by the site emergency procedure manual, either personally or through other maintenance staff." - Responsibilities: could use "Essential Duties & Responsibilities" (the long list). Could also include "Expectations" maybe as part of Responsibilities. But we need to avoid duplication. We'll put Responsibilities heading with the essential duties list (maybe trimmed? Must preserve all substantive info, cannot summarize away detail. Must preserve all substantive information; do not invent or summarize away detail. So we need to include the entire essential duties list. That's long but we must include it. However we can keep it as
• items? The original is prose with many sentences. We could break into list items for each duty. The instruction: Use
  • for any list of duties/requirements/benefits. So we should convert the essential duties into a list. Must preserve all info; we can split sentences into list items. That's okay. - Requirements: could be "Education & Experience" (required: HS diploma, 3-5 years maintenance experience; preferred: trade school, certifications). Also "Certifications and/or Licenses". So we can put Requirements heading with those. - Qualifications: maybe "Knowledge, Skills & Abilities" and "Physical Requirements". Could be separate sections: Skills and Qualifications? But we have headings: Skills, Qualifications. We need to decide mapping. The instruction says use those headings if content exists. We have Knowledge, Skills & Abilities (language, math, reasoning, computer skills). That's Skills. Physical Requirements could be Qualifications? Or maybe Qualifications includes certifications etc. But we already used Requirements for education/experience. Qualifications could be "Knowledge, Skills & Abilities" and "Physical Requirements". However we have separate heading Skills. So we can put Skills heading for Knowledge, Skills & Abilities. Qualifications heading for Physical Requirements? Or maybe we can combine both under Qualifications. But we need to avoid empty headings. Let's assign: - Skills: Knowledge, Skills & Abilities (language, math, reasoning, computer skills). - Qualifications: Physical Requirements (lifting, vision, etc.) plus maybe Certifications? But we already put certifications under Requirements. Could also include under Qualifications. But we need to avoid duplication. Let's keep Requirements: Education & Experience + Certifications/Licenses. Qualifications: Physical Requirements. - Benefits: as described. - Pay: as described. - Schedule: as described. We also have "About Centerspace" description. Could be part of About the role? Or maybe we could add an "About the company" but not in allowed headings. Not needed. We also have "Equipment Issued", "Travel Required". Not in headings list; we could omit or incorporate into Responsibilities? Probably better to omit because not in allowed headings; but we must preserve ALL substantive information. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." If we omit equipment issued and travel required, we lose info. However we could incorporate them into Responsibilities or another section like "About the role". The allowed headings are limited but we can still include extra info under those headings as long as we don't create new headings not listed. So we can add equipment issued and travel required under Responsibilities or About the role. Probably under Responsibilities as additional duties. Thus we need to ensure all substantive info is present somewhere. Let's outline:

    About the role

    Summary: Responsible for minor and major repairs of mechanical or aesthetic issues: general building preventive maintenance; maintaining the environmental conditions of spaces; maintaining accurate levels of inventory related to the building’s mechanical systems; know and perform individual emergency procedures and duties as dictated by the site emergency procedure manual, either personally or through other maintenance staff.

    Responsibilities

    • Complete minor and major repairs of mechanical or aesthetic issues to ensure the property is optimally functional, presentable, and safe.
    • Perform minor and major HVAC maintenance, such as replacing motors or bearings.
    • Change light bulbs, service flush valves, clean mechanical rooms, and plunge toilets.
    • Paint and/or wallpaper assigned areas and perform minor repairs to applicable areas.
    • Perform minor carpet repairs.
    • Demonstrate proficiency and respond appropriately to building automation and security (including card access, if applicable), fire, life, and safety systems.
    • Select and monitor service providers to ensure services delivered are the most effective and efficient for the property.
    • Perform general building preventative maintenance to ensure equipment is safe and effective for use, and down time with equipment meets or exceeds established specifications.
    • Service and monitor the HVAC equipment.
    • Maintain the environmental conditions of spaces to ensure the tenant and common space environments are acceptable for optimum use.
    • Perform preventative maintenance on: HVAC, Electrical, Plumbing, Lighting, Doors, locks, and hardware, Wall treatments.
    • Provide assistance to the Community Leader to ensure that tenant improvements are accurate and address concerns with appropriate contact, such as construction or tenant.
    • Monitor and maintain tools.
    • Perform assigned duties as prescribed in safety manuals.
    • Respond to test situations accurately.
    • Maintain sufficient technical and industry contacts and knowledge.
    • Participate in after hours on-call programs.
    • Assist outside contractors with major inspections.
    • Serve as a key contact between community leaders, operations managers, general managers, and tenants.
    • Apply current knowledge or devise creative solutions to proactively resolve issues.
    • Utilize any tools and/or processes implemented by the organization to assure adherence to quality standards.
    • Participate in capital improvements.
    • Complete pre-moveout and moveout inspections.
    • Responsible for scheduling apartment turnovers in advance to achieve completion within 5 days of moveout (average).
    • Maintain operating logs and record temperatures, pressures, and chemical level of heavy equipment such as chillers and boilers.
    • Complete reports and perform various administrative duties to positively support completion of activities and projects.
    • Maintain accurate levels of inventory related to the buildings’ mechanical systems to ensure optimum levels of inventory are on hand and readily accessible when needed.
    • Purchase parts and supplies from vendors; review pricing for competitive rates for parts, services, and supplies.
    • Stock items when received.
    • Cleanup vacant areas.
    • Remove debris from the building and grounds.
    • Provide backup for Community Porter.
    • Know and perform individual emergency procedures and duties as dictated by the site procedure manual and the safety manual to ensure that actions promote the safety and security of the employees, occupants, and structures, and correct actions are demonstrated in test situations and actual emergencies.
    • Promptly respond to all emergency situations, fire alarms, and natural catastrophes.
    • Study and know the site-specific emergency manual(s).
    • Assist tenant and emergency personnel in swift and careful evacuations when appropriate.
    • Communicates regularly with management, vendors, equipment repair, maintenance, and tenants for day-to-day operational issues.
    • Participate in continuous improvement/quality initiatives and identify improvements to, and/or develop new products, services, or processes to result in the discovery of more efficient and effective methods and/or new offerings.
    • May assist with groundskeeping duties such as mowing, weed control, tree/shrub trimming, depending on the property and need.
    • May be responsible for snow removal such as shoveling snow and de-icing walkways, etc., depending on the property and need.
    • Assist and/or back up coworkers.
    • Oversees and directs daily activities of assigned team members.
    • Contributes to coaching, discipline, and the supervision of assigned team members with oversight and partnership of Community Leader.
    • Trains new staff on job duties, policies and procedures.
    • Recommends employees for participation in internal and/or external educational and training programs, and maintains mandatory training and licensing records for staff.
    • Completes quality control checks of service completed by team members.
    • Responsibilities include 60% property maintenance, 25% community cleaning, 10% customer service, and 5% business administration.
    • Equipment Issued: If expected to carry a mobile phone, eligible for a monthly reimbursement or Centerspace issued phone, according to the company policy. May have access to a shared company vehicle. Eligible for mileage reimbursement, according to the company policy, when no Centerspace owned vehicle is available.
    • Travel Required: Some local travel may be required.

    Requirements

    • Education & Experience: Required: High School Diploma, or equivalent. 3-5 years’ maintenance experience.
    • Preferred: Trade school education, EPA, CPO and/or boilers operators license. HVAC, electrical and plumbing certifications or licenses.