Service Maintenance Manager
The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners, dedicated to building and sustaining strong communities where all people can thrive.
About the role
Under the direction of the Community Manager, the Service Maintenance Manager (SMM) oversees all physical operations of the community, focusing on asset preservation, market-ready home preparation, and resident service. This is a working maintenance manager position that requires both leadership of the maintenance team and hands-on duties. The SMM provides leadership, mentoring, and direction to enhance employee skills and foster a collaborative work environment in line with TCB policies, ensuring a quality living environment for all residents. This position requires five days a week in the office.
Responsibilities
- Provide direction, guidance, and supervision to all maintenance team members and vendors/contractors at the community.
- Manage and participate in the completion of routine and preventive maintenance work orders and unit turns in a timely manner, including scheduling vendor-contracted services.
- Review completed work orders and unit turns for quality of work and repair trends.
- Train maintenance team members to ensure proper performance of their functions and consistency with company policies, procedures, and safety standards.
- Oversee cleaning, painting, interior/exterior decorating and maintenance, landscaping, snow removal, replacement of lights, plumbing, electrical work, roof repairs, appliance evaluation, and other repairs.
- Manage preparation and repairs for REAC/HQS inspections and audits.
- Participate in financial reviews with the Community Manager on maintenance, utility, and capital-related expenditures to meet budgeted goals.
- Complete budgeted capital improvements and manage vendor service contracts (HVAC, pest control, snow removal, landscaping, etc.) by developing scope of work, managing the competitive bid process, and monitoring project completion.
- Manage maintenance shop and inventory to company standards with a focus on safety, including wearing appropriate PPE.
- Available for weekend work, on-call rotation, and emergency service call duties.
Requirements
- High School diploma or equivalent required.
- 5+ years of multi-family operational management experience, preferably in a comparable role.
- Experience in training, budget development, and managing expenses; bidding and managing vendors, service, and general building contractors.
- One or more industry-trade certifications/degrees (NAHMS, CAMT, OSHA, HVAC, etc.) required.
- Willingness to obtain any required certification(s) within 6 months of hiring to meet specific site/area needs.
- Knowledge of all hand and power tools, cleaning supplies, and protective equipment.
Skills
- Leadership skills and understanding of effective management of personal development and career paths for employees.
- Strong proficiency in Microsoft Word, Excel, Outlook, and Yardi or other industry software.
- Excellent verbal and written communication skills.
- Knowledge of Federal Fair Housing Laws & Guidelines (a plus).
- “Excellent Customer Service” skills.
- Bilingual ability (a plus).
Physical Demands & Work Environment
- Must be able to remain in a stationary position 50 percent of the time.
- Must be within a commutable radius to the property.
- Must be able to ascend/descend a ladder.
- Frequently moves equipment weighing up to 50 pounds across sites.
- Constantly works in outdoor weather conditions.
Benefits
- Medical, dental, and vision insurance.
- 12 paid holidays and tenure-based PTO accruals.
- Employer contributions to Health Savings Accounts.
- Company-paid life and disability insurance.
- 403(b) retirement plan with company match.
- Tax-advantaged accounts: commuter/parking, medical & dependent care FSA.
- Hospital and critical illness insurance.
- Confidential, 24/7 Employee Assistance Program.
Pay
$30–35/hour.