Service Line Manager Cardiology

About Us

As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research.

Responsibilities

• Oversees the daily operations of the Cardiology Service Line practice to ensure accuracy and completeness of duties.
• Supervises staffing, productivity, billing, and all other core functions within the Practices.
• Reviews reports using collected data and other pertinent information, including Billing Reports, Collection Reports, financial and trending reports, and presents issues/suggestions to AVP and Director.
• Provides a monthly summary of all Cardiology Practice operations (staffing, financial reports, billing, and collection reports) to AVP/Director for presentation during monthly operating review meetings with physicians.
• Conducts monthly staff meetings with cardiology Practice staff to keep them apprised of any changes in office policy, procedures, or Administrative directives.
• Supports Practice by possessing a full understanding of scheduling, front desk, insurance verification, and billing/batch functions, and covers these positions as needed.
• Reviews and monitors Kronos to ensure overtime is approved prior to occurring. Monitors clock in and out for all staff.
• Prepares check requests as needed and ensures Physician Administration receives requests in a timely manner.
• Responsible for completing and submitting Audit Tracer, Time Study sheets, pharmacy checklists, and all other forms required by Physician Administration.
• Ensures that par levels of office and medical supplies are maintained.
• Engages in daily communication with the Administrative team outlining Practice issues/concerns and develops plans of action to address problems. Makes regular recommendations to AVP/Director regarding process improvements in the practices.
• Maintains accurate physician time off, on-call, and conference schedules. Ensures that Physician Administration receives and approves these in advance and maintains them in the physician calendar.
• Evaluates and completes employee job performance evaluations in a timely and accurate manner.
• Monitors the cash controls of the cardiology Practices to ensure management of Petty Cash and Receipts are in compliance with Practice policy. Reviews weekly deposits to identify trends in delays in daily deposits.
• Resolves problems and concerns of all staff, patients, visitors, and physicians with confidence and control in a timely manner.
• Works closely with the Revenue Integrity/Business Office to address issues/trends related to coding, compliance, denials, A/R, etc.
• Ensures Joint Commission compliance in the practice, including but not limited to sample drug logs, cleaning logs, and completeness of patient records including Ambulatory Summary Records.
• Performs other departmental-specific job responsibilities as needed.
• Executes on the operational and strategic plan for the specific service line.
• Manages the development of strategy by leveraging organizational strengths and relationships.
• Evaluates existing structure to ensure continued support for the future growth of services.
• Serves as the leader for the service line by being the liaison with all other departments.
• Provides administrative direction of the overall operations of the service line.
• Collaborates with regional leaders, clinicians, and physicians to provide oversight of clinical and operational practices.
• Collaborates with department leaders, physician leaders, and administrative leaders to develop a robust integrated service line.
• Works towards integrating service lines, enhancing physician engagement, and improving patient and operational outcomes.
• Provides oversight over the service line, ensuring a hyper-focused, data-driven approach towards quality and operational performance.
• Operationalizes community and network development opportunities.
• Develops relationships with community physicians to increase capacity.

Requirements

• Bachelor’s degree or comparable experience.
• 3 years of leadership experience.
• 4 years of physician practice experience.

Benefits

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions