Service Leader

About the role

As a Service Leader, you will maintain a positive customer experience by ensuring safe and quality food is prepared and served. You will oversee a well-trained restaurant crew, a clean and organized line, and properly functioning equipment. This role requires you to be on your feet while clocked in, proactively assisting with tasks when not directly busy.

Responsibilities

• Ensure great-tasting, high-quality food is served
• Resolve food quality issues
• Support food safety by monitoring hand washing, glove changes, time and temperature on the line, secondary shelf lives, and compliance with the Daily Food Safety Checklist and policies
• Resolve customer incidents and ensure positive experiences
• Monitor crew breaks, shift changes, meetings, and line schedules
• Develop and cross-train all front-of-house crew members
• Assist with crew performance reviews
• Develop future Service Leaders
• Handle office administration duties, including banking, cash handling, and paperwork
• Ensure office equipment is functional and order supplies as needed
• Maintain proper quantity of supplies

Requirements

• Understand and articulate Chipotle’s Food With Integrity philosophy
• Knowledge of cash handling policies and procedures
• Knowledge of food safety and health department matters
• Familiarity with office paperwork
• Ability to speak, write, read, and understand the primary language(s) of the work location
• High school diploma
• Restaurant experience

Benefits

• Tuition assistance (100% coverage for select degrees or up to $5,250/year)
• Free food
• Medical, dental, and vision insurance
• Digital tips
• Paid time off
• Holiday closures
• Competitive compensation
• Opportunities for advancement (80% of managers started as crew)