Service Leader

About the role

As a Service Leader at Chipotle, you will maintain a positive customer experience by ensuring safe and quality food preparation and service. You’ll oversee a clean, organized line with properly functioning equipment and ensure the restaurant crew is well-trained to provide excellent customer service. This role requires you to be on your feet while clocked in, assisting with tasks as needed when not directly busy.

Responsibilities

• Ensure great-tasting, high-quality food is served
• Resolve food quality issues and support food safety practices, including hand washing, glove changes, time and temperature monitoring, secondary shelf-life tracking, and compliance with the Daily Food Safety Checklist
• Address and resolve customer incidents to ensure positive experiences
• Monitor crew breaks, shift changes, meetings, and line schedules
• Develop and cross-train all front-of-house crew members
• Assist with crew performance reviews and develop future Service Leaders
• Handle office administration duties, including banking, cash handling, and paperwork
• Maintain office equipment and order supplies as needed
• Ensure proper quantities of supplies are available

Requirements

• Understand and articulate Chipotle’s Food With Integrity philosophy
• Knowledge of cash handling policies and procedures
• Familiarity with food safety and health department regulations
• Experience with office paperwork
• Ability to speak, write, read, and understand the primary language(s) of the work location
• High school diploma
• Prior restaurant experience

Benefits

• Tuition assistance (100% coverage for select degrees or up to $5,250/year)
• Free food
• Medical, dental, and vision insurance
• Digital tips
• Paid time off
• Holiday closures
• Competitive compensation
• Opportunities for advancement (80% of managers started as crew)

Chipotle Mexican Grill is an equal opportunity employer committed to fair employment practices at all levels of the organization.