Service Invoicer

Job Description

Join the Truck Centers, Inc. team as a Service Invoicer, where you’ll play a critical role in ensuring our customers and team members experience seamless service operations.

• Ensure Accuracy: Review repair order packets to confirm all documentation is complete and adheres to company and OEM warranty requirements.
• Collaborate: Work closely with technicians and team members to address discrepancies in estimates, repair orders, and tech notes.
• Process Returns: Oversee the processing of parts returns, ensuring proper documentation and workflow.
• Customer Support: Communicate with customers to answer questions, resolve billing and warranty concerns, and guide them through the Service workflow with professionalism and care.
• Invoice Management: Confirm labor and parts charges for accuracy, send invoices to customers for payment, and organize completed ROs according to company policies.
• Warranty Expertise: Look up and apply warranty guidelines and ensure compliance with company and OEM policies.
• Continuous Improvement: Monitor customer satisfaction and proactively address concerns to maintain high service standards.

Qualifications

• Minimum of 1 year mechanical, trucking, or dealer service experience; 2+ years preferred
• Demonstrated customer service and interpersonal communications skills, even in times of stress
• Strong organization and time management skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
• Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus

What We Offer

• Pay Range: $41,766.40 - $62,649.60 per year with incentive eligibility
• 401(k) with company match
• Health insurance with 3 plan options to choose from
• Vision Insurance
• Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company paid uniforms

Additional Information

Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.