Service Integration and Improvement Analyst

Responsibilities

• Duties And Responsibilities
• Service Improvement and Implementation
• Develop and implement initiatives to improve service delivery, coordination, and resident experiences.
• Conduct process mapping, workflow analysis, and operational assessments to identify barriers, inefficiencies, and improvement opportunities.
• Support implementation of integrated service delivery strategies such as cohort-based initiatives, multidisciplinary teams, and other cross-functional approaches.
• Translate operational needs and service delivery challenges into actionable project requirements, use cases, and implementation plans.
• Aid in use case development and requirements gathering to support implementation of integrated data and technology solutions.
• Partner with data analysts and departments to use data, research, and evaluation results to inform operational recommendations and implementation activities.
• Work directly with departments and stakeholders to implement service improvements, operational changes, and new approaches to service delivery.
• Support evaluation of pilot initiatives, service improvement efforts, and integrated service delivery projects.
• Partnerships and Community Engagement
• Facilitate collaboration among County departments, community organizations, healthcare providers, educational institutions, and other stakeholders to support service improvement and integrated service delivery initiatives.
• Support development and maintenance of partnerships that advance community outcomes and cross-system collaboration.
• Facilitate meetings, work groups, and collaborative initiatives involving internal and external partners.
• Support communication, training, and change management efforts associated with service improvement and organizational initiatives.
• Represent the Integrated Data and Services Department in meetings, committees, and collaborative forums.

Qualifications

• Knowledge, Skills, And Abilities
• Knowledge of change management principles, frameworks, and best practices.
• Knowledge of data-informed decision-making methods and the use of analytics to support operational improvement.
• Strong analytical skills and experience working with organizational data to identify trends and improvement opportunities.
• Strong written and verbal communication skills, including the ability to communicate effectively with technical, nontechnical, and executive audiences.
• Strong project management and organizational skills, including the ability to coordinate multiple initiatives involving different departments and stakeholders.
• Demonstrated ability to analyze systems, programs, or service delivery models to identify opportunities for improvement.
• Demonstrated ability to conduct business process mapping, workflow analysis, operational assessments, and systems analysis.
• Ability to synthesize information from multiple sources and identify connections between programs, services, systems, and outcomes.
• Ability to use data, research, and analytical findings to develop recommendations and implementation strategies.
• Ability to facilitate conversations among diverse stakeholders and build consensus around shared goals, priorities, and solutions.
• Ability to support change management efforts and help organizations adopt new processes or ways of working.
• Ability to understand and navigate organizational dynamics while working across departmental and functional boundaries.
• Education and Experience
• Bachelor’s degree in public administration, public policy, public affairs, social work, data science, or a related field and two years of experience that provides the necessary knowledge, skills, and competencies to perform the essential duties and tasks of this position.