Service Innovation Manager

What You'll Do

• Own and drive the definition of all service requirements across products, features, and programs
• Lead the design of end-to-end service delivery models, ensuring scalability, efficiency, and customer readiness
• Own and manage the service design lifecycle, from concept through validation, launch, and operational handover
• Own and drive the definition and governance of Customer Acceptance Test Plans for new features and design changes
• Provide reliable cost models and delivery estimates to support sales, quoting, and business planning
• Lead and coordinate service design initiatives and projects, including: Planning and prioritization, Resource alignment, Stakeholder management
• Ensure effective transition to operations, including validation, documentation, and knowledge transfer
• Drive standardization of service packages and deployment models across regions
• Continuously improve service efficiency, quality, and profitability, based on field feedback and performance insights

Who You Are

• Proven experience in service design, service management, or technical delivery leadership
• Strong project management skills, including planning, execution, and stakeholder coordination
• Solid understanding of: Service lifecycle management (e.g., ITIL), Cost modeling and service economics, Operational readiness and deployment processes
• Proven ability to work across cross-functional teams (R&D, Product Management, Services, Operations)
• Solid understanding of modern IT technologies and cloud-based architectures
• Experience in healthcare or medical software environments
• Proven ability to think analytically and make sound decisions
• Excellent communication and stakeholder management skills

Our Values

• Own It
• Play as One
• Move Forward
• Drive Value

What we offer now and in the future

• A dynamic global organization with a history of innovation and strong product portfolio
• A challenging environment combined with a supportive management structure
• Career development and growth
• A competitive salary and benefit package
• A friendly work environment surrounded by dedicated and professional colleagues
• Diversity and Inclusion: At Agfa, we believe that diversity and inclusion promote a greater sense of belonging and higher levels of engagement

Compensation

• Salary Range: Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.
• At Agfa HealthCare, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing.
• We use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications.