Service & Hospitality Manager

Join our Constellation Culinary Events team as a full-time, onsite Service & Hospitality Manager in Miami, FL. In this role, you'll partner closely with event producers to bring large-scale events to life while training and supporting our growing service team. This position is based at our Miami (Wynwood) Offices/Commissary, includes some travel throughout the CCG FL region, and reports to our Director of Hospitality.

Responsibilities

• Support the development and implementation of service models for venues and events.
• Partner with Event Producers on walk-throughs of event spaces to support planning, production, and overall event flow.
• Serve as the regional subject matter expert for event execution and service—reviewing menus, equipment needs, staffing plans, and site layouts for each event.
• Act as Lead Event Captain when necessary, including client tastings, setups, and event execution.
• Create assignments and steps of service for events of all sizes and confidently execute large-scale social and corporate events across the region.
• Oversee event setup and breakdown to ensure accuracy, efficiency, and alignment with standards.
• Review and check in rental orders, manage discrepancies, and troubleshoot issues as needed.
• Monitor events in real time to ensure profitable, high-level hospitality and consistent execution across all touchpoints.
• Maintain, improve, and implement standardized front-of-house (FOH) operating procedures (SOPs) for event staff.
• Review event packets for completeness and accuracy, translating them into clear execution plans and steps of service.
• Uphold D&E/CCG standards for service, presentation, guest experience, and operational logistics.
• Track and maintain KPIs for event team members for use in coaching, performance reviews, and development conversations.
• Assist the Staffing and Service departments in writing and conducting annual reviews, Principal Staffing Evaluations, and Captain Reviews.
• Support the development and delivery of training programs for events team at all levels.
• Provide in-the-moment, on-site coaching and feedback to event staff to reinforce CCG’s mission of delivering best-in-class dining experiences and exceptional hospitality.
• Recruit, hire, and onboard new event team members.
• Attend and participate in weekly menu and operations meetings to ensure alignment and clear communication regarding events, venue, and client requirements.
• Participate in all required meetings, training, and professional development sessions.
• Monitor and manage labor and beverage controls during events to align with budgetary and operational goals.

Requirements

• Minimum of 2 years of hospitality, banquet, or operations management experience within a high-volume, high-quality hotel, catering, or hospitality environment.
• Off-premise and/or cultural institution catering experience a plus.
• Exceptional hospitality instincts along with strong interpersonal, organizational, and communication (written and verbal) skills.
• Flexible availability, including nights and weekends, to support business and event needs.
• Demonstrated experience in event execution and on-site event management.
• Strong attention to detail with the ability to balance multiple priorities and manage workload effectively.
• Proven organizational skills with a proactive, solutions-oriented approach to problems.
• Proficiency in Microsoft Suite and Canva.
• Ability to communicate clearly and professionally with associates, management, clients, and vendor partners.
• Ability to travel locally and occasionally outside the market as required (estimated travel: 20-30%).
• Experience executing complex catering events with budgets exceeding $150K and guest counts of 1000+ preferred.

Pay

$75,000–80,000/year, dependent on experience.

Benefits

• Medical (full-time employees)
• Dental
• Vision
• Voluntary UNUM offering for Accident, Critical Illness, and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit)
• EAP
• 401k
• Sick Time
• Holiday Pay (9 paid holidays)
• Tuition Reimbursement (full-time employees)
• Paid Time Off

About Constellation

From retail spaces to office buildings, Constellation provides high-quality business dining and catering experiences all over the United States. Constellation takes pride in building every meal around its goal of fostering connections through food and hospitality.