Service Greeter - BMW of Mt Laurel

About the role

The Service Greeter at BMW of Mt Laurel plays a crucial role in delivering the Holman Experience. This person greets customers warmly and promptly upon their arrival at the dealership's service department, ensuring they feel welcomed and valued.

Responsibilities

• Greet customers warmly and promptly upon their arrival at the dealership's service department.
• Ensure all customers feel welcomed and valued.
• Present in a professional and approachable manner, as first point of contact for customers.
• Initiate friendly conversations with customers to determine the purpose of their visit and understand their needs or concerns regarding their vehicle's service requirements.
• Use active listening skills to assess customers' needs and direct them to the appropriate service advisor or department within the dealership, guiding customers to the right area for scheduled service appointments or other inquiries.
• Efficiently manage the check-in process for customers with scheduled service appointments.
• Possess a comprehensive understanding of the dealership's layout, departments, and personnel to effectively guide customers to their desired destination within the facility.
• Provide support to service advisors by performing various administrative tasks.
• Strive to exceed customer expectations by providing exceptional service at every interaction. Address customer inquiries and concerns promptly and professionally, ensuring a positive experience throughout their dealership visit.
• Keep the service reception area tidy and organized to create a pleasant environment for customers.
• Collaborate effectively with other dealership staff members to ensure seamless coordination of customer service efforts and maintain a cohesive work environment.

Requirements

• A High School Diploma or equivalent.
• Additional education, certifications, or experience are a plus.
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.).
• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
• Relevant work experience in administrative services or related fields.
• Prior experience in a customer-facing role; experience handling customer concerns or complaints with professionalism and empathy.
• Understanding of accounting principles and bookkeeping software may be required.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize responsibilities.
• Positive attitude and willingness to learn and grow.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

Skills

• Customer service skills.
• Administrative and organizational skills.
• Active listening and problem-solving abilities.
• Basic knowledge of accounting principles and bookkeeping software.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Pay

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $20.00 - $22.81 USD per hour.

Schedule

Full-time schedule is offered.