SERVICE FOREMAN – LEAD DIESEL TECHNICIAN/MECHANIC

Sahling Kenworth is seeking a talented individual for the Service Foreman – Lead Diesel Technician/Mechanic role. This is a great opportunity to join a high-performing team within a growing and successful dealer group.

Responsibilities

• Ensure that all service phone calls are handled professionally and expediently
• Coordinate service shop workflow by effective coordination with Service Leadman and assignment of jobs to technicians
• Supervise all assigned service technicians
• Coordinate department activities between service department, parts department, and service customers
• Facilitate effective communication between internal and external customers, vendors, and business contacts

Primary Duties

• Assess incoming service department jobs, make initial repair diagnosis, and create customer repair orders following company procedures, including obtaining customer signatures
• Update and close computerized customer repair orders while ensuring all service department activities are accounted for and properly documented
• Manage available billing hours by planning and effectively delegating workload to qualified and available service technicians
• Provide leadership and demonstrate sound industry knowledge while serving as a technical resource for service technician staff
• Show a heightened commitment to the success of the service department by demonstrating and assuring high standards for quality, safety, and customer concerns
• Evaluate all work in progress to ensure repairs are proceeding in a timely fashion and completed with a high degree of accuracy
• Inform service writer and other service personnel of delays in work performance, necessary repair order extensions, and additional service requirements
• Establish and ensure adherence to maintenance schedule for service facility and shop equipment
• Communicate with customers regarding scheduling of appointments, status of repairs, parts availability, and work in progress
• Assist service technicians in the service shop as needed
• Ensure an adequate resource inventory is available for technicians, including oil, grease, shop supplies, cleaning equipment, and materials

Qualifications

• Formal technical school graduate certificate/degree (or equivalent work experience)
• Minimum of 5 years heavy-duty truck or related industry experience, including processing repair orders, diagnosis, repair, maintenance of service jobs, and customer service
• Effective written and verbal communication skills
• Ability to obtain a Commercial Driver’s License (CDL)
• Familiarity with both DOS and Windows-based computer programs
• Demonstrated working knowledge of warranty guidelines, claim procedures, and company policies
• Ability to supervise employees and delegate work to best utilize shop resources and technician abilities
• Ability to work under pressure while prioritizing and processing several tasks simultaneously
• Ability to work an 8–10 hour shift, with extended hours as needed, while standing, reaching, crawling, stooping, bending, and lifting up to 75 lbs on a regular basis

Benefits

Excellent benefits offered.

Schedule

• 8–10 hour shifts, with extended hours as needed