Service Field Tech III – Phoenix Products

Ring Power Corporation, a full-line Caterpillar dealer with headquarters in St. Augustine and 20+ locations throughout Florida and the Southeastern United States, serves customers with high-quality construction equipment, professional service, and support.

Responsibilities

• Conduct all work safely, adhering to safety, environmental, and contamination control policies and procedures.
• Wear proper personal protective equipment (PPE) and attend required technician training classes.
• Maintain awareness of technical changes in the industry and required tools for job performance.
• Perform repairs on customer or company-owned equipment, including mechanical, electrical, and hydraulic troubleshooting, maintenance, and repair.
• Work neatly and improve methods, work areas, and safety standards.
• Maintain field service truck in proper condition, following contamination control guidelines and performing general maintenance.
• Inspect components to maximize parts reuse and control repair costs.
• Complete documentation using appropriate software to record repairs and account for repair times.
• Monitor job expenses versus estimates and notify supervisors of cost overruns before job completion.
• Maintain positive conduct, support team efforts, and accomplish tasks on time while meeting safety and quality expectations.
• Perform other duties as assigned.

Requirements

• High school diploma or GED.
• 1-2 years of relevant experience.
• Ability to comprehend written material and communicate effectively with employees and customers.
• Proficient in computer use, Microsoft Office products, and relevant dealer software programs (highly desired).
• Willingness to update knowledge through frequent re-training (once or more per year).

Skills

• Safety: Prioritizes safe work behavior and adherence to safety standards.
• Job-Specific Skills: Demonstrates mastery of required knowledge and skills, applying them effectively to resolve job-related challenges.
• Communication: Uses active listening, clear communication, and feedback to ensure understanding and keep stakeholders informed.
• Initiative: Takes action without direction, seeks perspectives, makes timely decisions, and facilitates change.
• Results-Oriented: Maintains urgency and focus to achieve results despite obstacles, adjusting schedules as needed.
• Confidence and Drive: Displays confidence in ideas and a "can-do" attitude to complete tasks despite resistance.
• Adaptability: Adjusts to changing business needs, recovers from setbacks, and embraces new methods.
• Credibility: Demonstrates reliability, honesty, and responsibility in work quality and timeliness.
• Personal Development: Proactively seeks learning and growth opportunities to refine technical and professional skills.

Physical Demands

• Frequently (3-6 hours/day): Climbing, kneeling, crouching, reaching, standing, walking, feeling, fingering, grasping, repetitive motion, talking, hearing, pushing/pulling/lifting up to 25 lbs.
• Occasionally (up to 3 hours/day): Balancing, stooping, crawling, pushing/pulling/lifting 26-50 lbs or over 50 lbs.
• Constantly (6-8 hours/day): Sitting.

Working Environment

• Frequently (3-6 hours/day): Inside conditions (protected from weather but not temperature changes), outside environmental conditions, extreme heat (above 100°F), noise requiring shouting, vibration, hazards (e.g., moving parts, electrical current, high places, chemicals), atmospheric conditions (fumes, odors, dust, gases, poor ventilation), exposure to oils.
• Occasionally (up to 3 hours/day): Extreme cold (below 32°F), air particulates/contaminants requiring respirator use.

Schedule

Work is typically performed during regular business hours with occasional requirements to work nights, holidays, and weekends.

Organizational Impact

Performance in this role has a considerable immediate impact on expenses, efficiencies, and the achievement of department objectives.