Service Field Supervisor - Special Projects

Position Summary

Polk Mechanical Company is expanding in Dallas/Ft Worth through a reputation for high performance and outstanding service. We are looking for a HVAC Service Field Supervisor who will execute hands-on leadership for our Dallas/Ft Worth Service Department.

Primary Interfaces

• Polk service employees at all levels

Environment

• Multi-location: jobsite based business model
• Pace: constant changing targets and quick turnaround is essential due to shifting priorities, changing client needs and project specifications
• Demographic diversity: workforce enjoys a wide range of diversification associated with ethnicity, culture, position qualifications, socio-economic background, geographical differences, white & blue collar, etc.

Success Factors

• Training, coaching, and management of field service staff
• Serving as a working supervisor and front line technical advisor to service technician and customers
• Maintaining safety and productivity and ensuring technicians are meeting customer requirements
• Strong interpersonal skills and adept at employee relations
• Ideal candidate can handle the wear and tear of a fast-paced environment with an advanced sense of urgency while maintaining an employee-focused culture
• Active listener, servant leader, team-oriented, and demonstrates spatial intelligence in problem-solving and process implementation while providing exemplary customer service to both external and internal customers
• Facilitate compliance and maintain culture focused on customer satisfaction
• Ensures that our customer is viewed through the lens of not just one project, but a lifetime of projects
• Ensure field technicians are doing whatever it takes to build a relationship based in confidence and success for our customers for life

Environment

Multi-location: jobsite based business model
Pace: constant changing targets and quick turnaround is essential due to shifting priorities, changing client needs and project specifications
Demographic diversity: workforce enjoys a wide range of diversification associated with ethnicity, culture, position qualifications, socio-economic background, geographical differences, white & blue collar, etc.

Success Factors

Training, coaching, and management of field service staff
Serving as a working supervisor and front line technical advisor to service technician and customers
Maintaining safety and productivity and ensuring technicians are meeting customer requirements
Strong interpersonal skills and adept at employee relations
Ideal candidate can handle the wear and tear of a fast-paced environment with an advanced sense of urgency while maintaining an employee-focused culture
Active listener, servant leader, team-oriented, and demonstrates spatial intelligence in problem-solving and process implementation while providing exemplary customer service to both external and internal customers
Facilitate compliance and maintain culture focused on customer satisfaction
Ensures that our customer is viewed through the lens of not just one project, but a lifetime of projects
Ensure field technicians are doing whatever it takes to build a relationship based in confidence and success for our customers for life

Environment

Constantly changing targets and quick turnaround is essential due to shifting priorities, changing client needs and project specifications
Wide range of diversification associated with ethnicity, culture, position qualifications, socio-economic background, geographical differences, white & blue collar, etc.

Success Factors

Training, coaching, and management of field service staff
Serving as a working supervisor and front line technical advisor to service technician and customers
Maintaining safety and productivity and ensuring technicians are meeting customer requirements
Strong interpersonal skills and adept at employee relations
Ideal candidate can handle the wear and tear of a fast-paced environment with an advanced sense of urgency while maintaining an employee-focused culture
Active listener, servant leader, team-oriented, and demonstrates spatial intelligence in problem-solving and process implementation while providing exemplary customer service to both external and internal customers
Facilitate compliance and maintain culture focused on customer satisfaction
Ensure field technicians are doing whatever it takes to build a relationship based in confidence and success for our customers for life

Application

To apply, please visit www.polkmechanical.com/careers and submit your resume. We are ready to be blown away by your experience!