SERVICE EXPERIENCE ADVISOR

MICRO CENTER is the nation’s leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service. Joining Micro Center means more than working in retail—it’s an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future. At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day. About The Role We are currently seeking a self-motivated, results-oriented SERVICE EXPERIENCE ADVISOR. This role is the customer's first point of contact for technical service at Micro Center. This front-line role blends basic technical understanding with strong interpersonal skills to guide customers through service intake, recommend actions for appropriate solutions, and ensure confidence in the repair process. Located at the Knowledge Bar, the Service Experience Advisor focuses on delivering a high-touch experience while helping customers understand the value of services like PriorityCare+, Data Backup, ESET, and other personalized solutions. The salary range is $18+commission What You’ll Do Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge BarListen actively to customer concerns and guide them through appropriate service solutions and offeringsRecommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful mannerClearly communicate estimated pricing, timelines, and expectations at time of check-inAssist in basic troubleshooting and accurately route work orders to the appropriate service queuesProcess service and point of sale transactions accurately and completelyMaintain minimum attachment rates and productivity standardsStay informed of current promotions and attachment opportunitiesProvide timely, professional updates to customers regarding service statusObtain required certifications as directed by managementKeep a clean, organized, and customer-ready workspaceEnsure that customer service standards are met and that difficult customer situations are handled courteously and professionallyPerform additional duties and responsibilities as assigned What We’re Looking For High School diploma or equivalent requiredNo prior technical experience requiredStrong preference given to candidates with customer-facing commissioned sales, hospitality, and/or retail experienceDemonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionallyFlexible availability, including early mornings, evenings, weekends, and holidaysRequires standing and walking throughout the service department for the duration of each shiftRequires constant manual lifting and carrying of objects up to 25 lbs and frequent manual lifting of 26–50 lbs (and occasional up to 100 lbs) to move hardware for diagnostic testingRequires constant use of manual and power hand tools—including screwdrivers, soldering irons, heat guns, tweezers, and specialized instruments—to perform delicate repairs, as well as repetitive keyboard operation Benefits That Support Your Growth And Well‑Being At Micro Center, we’re committed to taking care of our associates so they can thrive—both at work and in life. Our comprehensive benefits package includes: Medical, Dental & Vision Coverage for regular full‑time associatesCompetitive Employee Discount, including our Friends & Family Discount ProgramTuition Reimbursement and Education Savings Opportunities to support continuous learningPaid Time Off for regular associates to rest, recharge, and take care of what matters most401(k) Retirement Plan with Company Match to help you plan for the futureIndustry‑Leading Vendor and Company Training to build your skills and product expertiseClear Career Growth and Advancement Opportunities across the organization Why Micro Center Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career. Micro Center is an Equal Opportunity Employer.