Service Excellence Ambassador | M-F 11:30a-8p

About the role

We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Responsibilities

• Provide exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates.
• Manage visitation, giving and collecting information for visitors/families/patients regarding patient’s location, condition, and when appropriate, treatment progress, all while maintaining confidentiality.
• Facilitate communication between patient, family and hospital staff.
• Act as a patient advocate by investigating concerns and expediting admission and other delays.
• Resolve problems and complaints and escalate when necessary.
• Respond to special needs and ensure needs are being met.
• Greet, give directions, and escort visitors/families/patients, assisting with wheelchairs when necessary.
• Answer multi-line phone and transfer callers to appropriate patient room or other location.
• Oversee functions of information desks and lobbies including cleanliness and order of lobbies and surrounding work areas.

Requirements

• Bachelor’s Degree required.
• Degree in Communications, Public Relations, Social Sciences, or health-related field; equivalent experience may be considered.
• Knowledge of conflict resolution, interpersonal communication, win-win negotiations, medical terminology, diversity training and workings of a hospital.
• Minimum two years of experience in a consumer advocacy or service role.

Schedule

Work hours: 11:30 a.m. – 8:00 p.m., Monday through Friday.