Service Estimator

Job Duties

• Works closely with the Diagnostic Technician and Service Supervisor to understand the repair and maintenance procedures needed to repair customers' vehicles.
• Develops repair estimate with labor operations required to complete repair, reviewing warranty for any deductibles due.
• Develops complete parts lists for repairs being performed using extensive product knowledge, various computer software programs, and supplier catalogs, estimating requisition completion time with a high degree of accuracy.
• Identifies sources for non-stock parts, using relationships developed with local suppliers, and determines price and availability of parts to be included in customer estimates.
• Makes extensive notes in estimating software for both parts procurement and diagnostic findings to facilitate the sales process.
• Recovers freight costs by following the current freight policy and including anticipated freight costs in customer estimates.
• Estimates date of delivery to the shop, based on knowledge of own firm's inventory and stock delivery schedules, communicating with the shop to ensure efficient use of technicians' time.
• Matches customer needs with W. W. Williams product and service offerings and recommends solutions, allowing Service Department to maximize customer satisfaction and sales opportunities.
• Builds and maintains relationships with technicians and shop personnel.
• Aids in setting appropriate stocking levels by reporting stocking problems or opportunities.
• Completes all ongoing supplier-provided parts training and maintains all supplier and company-required certifications.

Work Experience & Qualifications

• A minimum of 2+ years of related experience.
• A high school diploma or general education degree (GED).
• Strong written and verbal communication skills.
• Proficient in Microsoft Office Suite.

Employee Rewards & Benefits

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• Medical, Dental, and Vision Insurance
• 401k with a Company Match
• Company Paid Training
• Growth and Leadership Opportunities

About The Company

• Founded in Columbus, Ohio, in 1912.
• Includes CT Power and Guaranteed Truck Service.
• Offers a broad portfolio of businesses located throughout the U.S. and Mexico.
• Products and services include diesel engines, transmissions, heavy duty truck repair, transport refrigeration, power generation, and third-party supply chain logistics services.
• Customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military, and boat owners.
• Committed to helping customers achieve maximum uptime.
• One of the nation's largest sales and service networks of industrial power products.
• Multiple locations across the US and Mexico.
• Dedicated to providing highly professional service and strong relationships with customers.
• Competitive wages and benefits.
• AAP/EPE/M/F/Vets/Disabled, DFWP.