Service Engineering Site Supervisor

Position Summary

Responsible for performing supervisory, sales support and management duties in a defined service‑center location or a designated scope of a larger service center while performing fieldwork on a regular basis. Technically supports a defined territory of service‑center engineers (CE’s).

Responsibilities

• Supervise, train and assist other field service engineers and technicians while being responsible for all aspects of field service work in the area.
• Perform complex troubleshooting, specialized tests, inspections, and appraisals on mechanical cooling apparatus and temperature‑control systems.
• Lead large projects requiring specialized skills such as installing contractor support, commissioning data‑center cooling systems, supervising “turnkey” projects, surveys and other types of mechanical cooling consultation.
• Develop tests and inspections in new areas of field services.
• Perform job estimating, proposal preparation, fieldwork, scheduling, reporting, and manpower planning.
• Write complete, detailed reports promptly at the end of projects, using a computer, and accurately process job billing.
• Actively engage in client interface and business‑development activities.

Qualifications

• Graduate of an applicable HVAC technical school, apprenticeship or military equivalent with a minimum of nine years of comparable experience, or high‑school education/equivalent with a minimum of ten years of comparable experience.
• Working knowledge of refrigeration systems, electrical systems, temperature controls, and overall HVAC expertise.
• Solid foundation in electrical power theory and application, including thorough understanding of applicable safety procedures.
• Strong knowledge of industry standards such as OSHA and NFPA.
• Ability to read and interpret electrical one‑line diagrams and hydronic circuit flow diagrams.
• Provide technical assistance via telephone to internal or external customers on a regular basis.
• Deliver on‑site customer consultation and present as an expert in the field.
• Excellent analytical, problem‑solving, verbal and written communication skills.
• Ability to manage customer expectations during stressful situations.
• High degree of supervisory, organizational and management skills.
• Good judgment, dependability, and ability to supervise large‑scale projects with technical expertise and business‑management acumen.
• Strong computer skills, including Microsoft Word editing, formatting, template use, Internet research for standards/products/manufacturers, and operation of computer‑controlled test equipment.

Physical & Environmental Demands

• Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell.
• Frequent sitting and climbing or balancing.
• Vision requirements: close, distant, color, peripheral, depth perception, and ability to adjust focus.
• Frequent driving (car, van, truck).
• Ability to consistently lift up to 50 lb and occasionally up to 75 lb.
• Exposure to extreme cold (below 32 °F) and extreme heat (above 100 °F).
• Medium to high noise levels (may need to shout to be heard).
• Work around moving machinery (fork‑lifts, tractors).
• Required protective equipment: earplugs, gloves, eyewear, respirator, mask, etc.
• Outdoor work with limited weather protection.

Working Conditions & Schedule

• Travel is required.
• Flexible schedules, including weekends, evenings, and holidays.
• May have on‑call responsibility.
• Valid driver’s license required.
• Must be at least 18 years old.

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT‑infrastructure solutions and services that extend from the cloud to the edge of the network.

Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Core Principles & Strategic Priorities

• Core Principles: Safety, Integrity, Respect, Teamwork, Inclusion.
• Strategic Priorities: High‑Performance Culture, Customer Focus, Operational Excellence, Innovation, Financial Strength.
• Behaviors: Own it, Act with urgency, Foster a customer‑first mindset, Think big and execute, Lead by example, Drive continuous improvement, Learn and seek out development, Promote transparent & open communication.

Work Authorization

Vertiv will only employ individuals who are legally authorized to work in the United States. This position does not offer sponsorship. Candidates with temporary visas (E, F‑1, H‑1, H‑2, L, B, J, TN) or who require future sponsorship are not eligible for hire.