Service Engineer - Syracuse, NY

About the role

Hexagon's Manufacturing Intelligence Business Area is seeking a Service Engineer in their Syracus, NY location. This role involves working with advanced technologies to ensure customer success by maintaining and optimizing high-precision Coordinate Measuring Machines (CMM) and related equipment.

Responsibilities

• Install, repair, troubleshoot, calibrate, and maintain CMM systems at customer locations.
• Diagnose mechanical, electrical, and software-related system issues and implement corrective actions.
• Provide technical training and operational guidance to customers on machine operation and preventative maintenance.
• Accurately document service activities and submit detailed service reports.
• Partner cross-functionally with technical support and engineering teams to resolve complex issues.
• Deliver high levels of customer satisfaction while managing service schedules effectively.
• Travel throughout the upstate NY territory (up to 100%) to support customer needs.
• Lift and move equipment weighing up to 75 pounds unassisted and work a minimum of 40 hours per week, including overtime as required to meet customer needs.

Requirements

• Must be located in Syracuse or Utica, NY.
• Technical degree (Technical School, Associate, or Bachelor’s) in Electronics, Industrial Mechanics, Mechatronics, or related field, or Military Technical School training and experience.
• Hands-on experience using hand tools and basic electrical test equipment.
• Working knowledge of Microsoft operating systems.
• Strong mechanical, electrical, and software troubleshooting capabilities.
• Strong problem-solving skills and ability to work independently in dynamic environments.
• Excellent communication and customer service skills.
• Ability to regularly lift and move equipment weighing up to 75 pounds.
• Prior experience with CMM equipment or industrial automation is preferred.

Qualifications

• Must have a valid driver's license and reliable transportation.
• Must be able to work flexible hours, including evenings and weekends, as needed.
• Must be able to work in an industrial environment and wear personal protective equipment (PPE).

Benefits

• Competitive salary with performance-based bonus opportunities.
• Comprehensive healthcare benefits (medical, dental, vision), including Health Savings Accounts (HSA) with employer contributions.
• Paid time off (PTO), including holidays and parental leave.
• 401(k) with generous employer match and tuition reimbursement to support your professional development.
• Access to supplemental health benefits, legal assistance, commuter benefits, and identity protection plans.
• Opportunities to grow and move within a global company known for innovation and employee development.