Service Engineer/Specialist - Nights

About the Role

A Service Engineer or Specialist provides service and support to RoviSys customers, ensuring adherence to service level agreements (SLAs). This role involves direct customer interaction, troubleshooting, and independent decision-making in control systems and instrumentation.

Responsibilities

• Service and Support – 80%
  • Perform regular inspections, maintenance, and software updates of control systems
  • Identify and address system malfunctions or inefficiencies
  • Implement system upgrades and enhancements to improve efficiency and performance
  • Monitor service and support communication channels (phone, email, chat, ticketing systems)
  • Track service metrics, performance indicators, and KPIs to identify issues and trends
  • Respond promptly to incidents, outages, and service disruptions to maintain SLAs
  • Collaborate with technical teams to resolve critical incidents efficiently
• Project Support – 15%
  • Instrumentation & Electrical Design
    • Create instrument lists by examining P&ID drawings
    • Compile submittal and procurement documentation for controls and instrument hardware
    • Provide technical support for service technicians
    • Inspect completed support requests
  • System Design and Configuration
    • Participate in customer design review meetings
    • Assemble development systems using project hardware and computers
    • Configure user interface and HMI screens
    • Configure DDC, PLC, and/or DCS control algorithms
    • Draft system documentation from templates
    • Assist in customer demonstrations and acceptance testing
    • Configure networks to interface with equipment
  • Onsite System Startup
    • Work in a supervised role and/or with a team at a customer site
    • Install project software and configuration onto site systems
    • Participate in point-to-point loop checks
    • Perform instrumentation and software calibration and tuning
    • Participate in functional tests of all systems
    • Troubleshoot installation discrepancies
    • Program field modifications as required
    • Assist with developing commissioning test plans and documentation updates/redlines
    • Assist with developing training documentation/presentation on operations and maintenance of systems
• Sales Support – 5%
  • Serve as a technical contact for customers
  • Support sales teams during customer meetings
  • Identify future sales opportunities with customer contacts
  • Maintain relationships with existing customers

Working Conditions

• Variable swing and/or night shifts to support customer needs
• On-call rotation schedule with 24/7 availability during assigned periods
• Travel to customer facilities for maintenance, troubleshooting, and installation activities
• Presence at customer locations required; travel varies by geographical location

Requirements

• Bachelor’s degree in mechanical, electrical, or similar engineering field OR equivalent industry experience
• Basic understanding of mechanical and electrical systems in customer environments
• Demonstrated experience with at least one applicable controls platform:
  • Tridium: Niagara N4
  • Distech: BACnet, LON, Eclypse Controllers
  • Johnson Controls: Facility Explorer or Metasys controllers
  • Siemens: Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC, or Insight
  • Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, PlantPAx DCS
• Other useful technologies:
  • Scripting languages (VBA, Python, etc.)
  • Kepware OPC server, ThinManager, VMware (preferred)

Preferred Qualifications

• Basic understanding of HVAC systems in large building automation systems
• Understanding of sequence of operations and P&IDs for HVAC and plant utilities
• Experience with functional testing, including creating, maintaining, and executing test plans
• Experience specifying instrumentation and control valves for HVAC systems

Pay

Competitive base salary: $80,000–$105,000, depending on experience.

Benefits

• Performance bonuses designed to reward results
• Travel incentives and per-diem packages for field assignments
• Compensated on-call pay structure
• Full benefits package: medical, dental, and vision coverage
• 401(k) with company match
• Generous PTO, including vacation, holidays, and unlimited personal time
• Ongoing training, certifications, and professional development support