Service Engineer/Specialist - Nights

About the Role

A Service Engineer or Specialist provides service and support to RoviSys customers, ensuring adherence to service level agreements (SLAs). Responsibilities include direct customer interaction, troubleshooting hardware and software, controller programming, graphics configuration, field testing, calibration, system maintenance, and documentation.

The role requires proficiency in leading service efforts, independent decision-making, and troubleshooting controls issues, either individually or with customers.

Responsibilities

• Service and Support – 80%
  • Perform regular inspections, maintenance, and software updates of control systems
  • Identify and address system malfunctions or inefficiencies
  • Implement system upgrades and enhancements to improve efficiency and performance
  • Monitor service and support communication channels (phone, email, chat, ticketing systems)
  • Track service metrics, performance indicators, and KPIs to identify issues and trends
  • Respond promptly to incidents, outages, and service disruptions to maintain SLAs
  • Collaborate with technical teams to resolve critical incidents efficiently
• Project Support – 15%
  • Instrumentation & Electrical Design
    • Create instrument lists by examining P&ID drawings
    • Compile submittal and procurement documentation for controls and instrument hardware
    • Provide technical support for service technicians
    • Inspect completed support requests
  • System Design and Configuration
    • Participate in customer design review meetings
    • Assemble development systems using project hardware and computers
    • Configure user interface and HMI screens
    • Configure DDC, PLC, and/or DCS control algorithms
    • Draft system documentation from templates
    • Assist in customer demonstrations and acceptance testing
    • Configure networks to interface with equipment
  • Onsite System Startup
    • Work in a supervised role and/or with a team at customer sites
    • Install project software and configuration onto site systems
    • Participate in point-to-point loop checks
    • Perform instrumentation and software calibration and tuning
    • Participate in functional tests of all systems
    • Troubleshoot installation discrepancies
    • Program field modifications as required
    • Assist with developing commissioning test plans and documentation updates/redlines
    • Assist with developing training documentation/presentation on operations and maintenance of systems
• Sales Support – 5%
  • Serve as a technical contact for customers
  • Support sales teams during customer meetings
  • Identify future sales opportunities with customer contacts
  • Maintain relationships with existing customers

Working Conditions

• Variable swing and/or night shifts to support customer needs
• On-call rotation schedule with 24/7 availability during assigned periods
• Travel to customer facilities for maintenance, troubleshooting, and installation activities
• Presence at customer locations required; travel varies by geographical location

Qualifications

• Bachelor’s degree in mechanical, electrical, or similar engineering field OR equivalent industry experience
• Basic understanding of mechanical and electrical systems in customer environments
• Demonstrated experience with at least one applicable controls platform:
  • Tridium: Niagara N4
  • Distech: BACnet and LON controllers, Eclypse Controllers
  • Johnson Controls: Facility Explorer or Metasys controllers
  • Siemens: Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight
  • Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS
• Other useful technologies:
  • Scripting languages (VBA, Python, etc.)
  • Kepware OPC server, ThinManager, VMware (preferred)
• HVAC Experience Preferred:
  • Basic understanding of HVAC systems in large building automation
  • Understanding of sequence of operations and P&IDs for HVAC and plant utilities
  • Experience with functional testing, including creating, maintaining, and executing test plans
  • Experience specifying instrumentation and control valves for HVAC systems

Pay

• Competitive Base Salary: $80,000–$105,000, depending on experience
• Performance Bonuses: Bonus structure designed to reward results
• Travel Perks: Travel incentives + per-diem packages for field assignments
• On-Call Pay: Compensated on-call pay structure

Benefits

• Full Benefits Package: Medical, dental, and vision coverage
• Retirement Ready: 401(k) with company match
• Time Off: Generous PTO including vacation, holidays, and unlimited personal time
• Grow With Us: Ongoing training, certifications, and professional development support