Service Engineer - CNC Machines

Provide on-site technical support, installation, commissioning, and preventative maintenance for CNC machines and related equipment. Act as the primary field contact for customers, focusing on minimizing downtime through rapid troubleshooting, repairs, and continuous improvement of service processes.

Responsibilities

• Respond to customer service calls and perform on-site diagnostics, repair, and preventive maintenance of CNC machines and ancillary equipment.
• Install, commission, and configure new machines, ensuring correct integration with customer systems and compliance with specifications.
• Troubleshoot electrical, mechanical, and control system faults including CNC controllers (e.g., Fanuc, Siemens, Heidenhain), PLCs, and servo drives.
• Perform routine inspections, calibrations, and adjustments to maintain machine accuracy and reliability.
• Provide clear technical documentation including service reports, spare parts recommendations, and maintenance schedules.
• Train customer personnel on safe operation, routine maintenance, and basic troubleshooting procedures.
• Coordinate with engineering, parts, and sales teams to deliver timely solutions and improvements.
• Manage spare parts inventory for assigned territory and advise on recommended spare holdings to reduce downtime.
• Adhere to company safety policies and site safety requirements while working at customer locations.
• Support continuous improvement initiatives by identifying recurring issues and proposing design or process improvements.

Requirements

• 3+ years of field service or maintenance experience on CNC machines, industrial equipment, or manufacturing systems.
• Practical knowledge of CNC controls (Fanuc, Siemens, Heidenhain) and PLC troubleshooting and ladder logic.
• Strong mechanical, electrical, and electronics troubleshooting skills including hydraulics, pneumatics, and servo systems.
• Experience with installation, commissioning, and preventive maintenance procedures for machine tools.
• Excellent customer-facing communication skills and the ability to explain technical concepts to non-technical personnel.
• Valid driver's license and willingness to travel regularly, including overnight stays as required.
• Ability to read mechanical and electrical schematics, wiring diagrams, and service manuals.
• Proven ability to work independently in the field and collaborate with cross-functional teams.

Preferred Qualifications

• Welding/fabrication skills.
• Electrical safety certification.
• Experience with CAD drawings and machine retrofits.

Benefits

• Competitive salary: $80,000 - $100,000/year.
• Medical, dental, and vision insurance.
• 401K.
• Paid time off.
• Career growth opportunities.
• Strong and stable company culture.

For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.