Service Engineer - Belleville, IL

Responsibilities

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance, including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
• Support both reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on-call rotations and support extended coverage when needed.

Qualifications

• 3–5 years of experience in technical support, field service, or data center roles.
• Hands-on experience with server components such as CPUs, memory, power supplies, and GPUs.
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving abilities.
• Comfortable working independently on-site and communicating clearly with customers.
• Associate or bachelor’s degree in IT or a related field, or equivalent experience.
• Dell or other vendor certifications are a plus but not required.
• Ability to lift up to 50 lbs and support flexible/on-call schedules.

About PTR Global

PTR Global is a leading provider of information technology and workforce solutions. With over 5000 professionals providing services across the U.S. and Canada, PTR Global understands the importance of your privacy and security. We NEVER ASK job applicants to pay any fee to be considered for, submitted to, or selected for any opportunity. We also NEVER ASK job applicants to purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. We also NEVER ASK job applicants to provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.