Service Engineer

About the role

Job Purpose: To provide residential field support for assigned customers in the Qatar region. This involves extensive travel throughout the assigned country and to other countries within the Middle East. Individuals must be able to work independently at customer sites in providing technical resolutions.

Key Responsibilities & Accountabilities

• To provide technical assistance and maintain Yokogawa systems and products at customer sites
• To provide the customer with installation and start up assistance
• To perform administrative duties related to service calls
• To troubleshoots problems on customer systems. Corrects problems and repairs as necessary.
• To carry out preventive maintenance work on assigned service contracts
• To advise customer on site preparation and layout prior to installation
• To supervise system installation
• To perform system start up operations
• To assist customers in the commissioning of processes
• To modify configuration and update relevant documentation
• To repair, configure, calibrate, stage and troubleshoot on systems in-house as required
• To report activities, times, materials and expenses in accordance with requirements
• To provide training courses to end users based on system requirements

Qualification And Experience

• Basic Qualification – Bachelor of Engineering in Instrumentation or Electronics
• Minimum 6 to 9 years’ experience in process industries-preferably Oil & Gas/Petrochemical
• Should have worked as Project/Service engineer on at least medium-sized project [Mainly DCS / ESD]
• Installation and commissioning experience is preferable
• Good communication and inter-personal skills
• Thorough knowledge of standards and practices used in the industry
• Experience on Yokogawa systems projects mainly DCS / ESD knowledge

Required Competencies / Skills

• Proficient in DCS / ESD systems and SCADA software and PLC based systems
• Basic knowledge of FF (Foundation Fieldbus) including trouble-shooting and installation
• Basic understanding of Microsoft/Unix Operating system is desirable
• Basic Networking knowledge including third-party interfaces
• Sound fundamentals of process control technology
• In-depth knowledge of Yokogawa systems, preferably Yokogawa and third-party interface
• Knowledge of IT, Networking basics and Microsoft Applications
• Progress Reporting and Presentation skills
• Project Management and Organizational Skills to handle Multiple issues
• Strong Communication and Leadership Skills
• A team player with pleasant people skills
• Training Capabilities on CVP (Including AD Suite) & ProSafe-RS

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Yokogawa is an Equal Opportunity Employer

We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.