Service Engineer

About the role

Tetra Pak is seeking a Service Engineer to join our Customer Service Operations team. This role involves traveling to customer sites to deliver high-quality service, perform maintenance, train operators, and support production efficiency. The ideal candidate will have 5+ years of experience in installations, maintenance, and/or service work on Tetra Pak equipment.

Responsibilities

• Travel to customer sites to perform preventive and corrective maintenance, troubleshooting, and installations
• Analyze technical issues and escalate when needed using standard operating processes
• Train customer operators and support production efficiency
• Perform installation, commissioning, and performance validation of Capital Equipment at customer sites in alignment with the Installation-to-Performance (ItP) process
• Serve as lead engineer for Level 1 and Level 2 Capital Equipment installations, ensuring adherence to the ItP framework and customer requirements
• Lead the planning, coordination, and execution of preventive maintenance activities, maintaining compliance with the defined scope of service
• Efficiently reinstate equipment and production lines to operational status in accordance with agreed service targets
• Conduct root cause analysis, restore baseline operating conditions, and troubleshoot mechanical and electro-mechanical issues to ensure optimal system performance
• Maintain compliance with safety, food quality, and reporting standards
• Represent Tetra Pak professionally and contribute ideas for improving customer operations and service delivery
• Maintain a clean, safe work environment
• Follow all safety protocols in accordance to OHS and Tetra Pak safety regulations and promote a safe working culture in the team

Requirements

• Plus 5 years’ experience in installations, maintenance and/or service work on Tetra Pak equipment
• Capability of independently performing preventive maintenance, troubleshooting industrial systems, executing installation task, completing rebuilding kit operations, and managing system upgrade implementations
• Education in industrial systems, automation, or process engineering
• Experience with mechanical and electrical maintenance of ice cream manufacturing equipment is a plus
• Hands-on experience in maintaining manufacturing equipment is required
• Proven ability to independently perform preventive maintenance, equipment installations, and rebuilding kit tasks
• Strong automation knowledge in Allen Bradley frequency drives, GE Fanuc, Rockwell RSLogix 5000, DeviceNet, and Ethernet communication, or similar technologies
• Familiarity with PAM/SAM and DMC is a plus
• Able to travel up to 90% of the time since this position is on site
• Intermediate level of English (written and verbal)
• A growth mindset, indicating a willingness to learn and develop technical skills
• A proactive, safety-first approach
• A valid driver's license is required for extensive travel to customer sites by car and air

Qualifications

• Education in industrial systems, automation, or process engineering
• Hands-on experience in maintaining manufacturing equipment
• Proven ability to independently perform preventive maintenance, equipment installations, and rebuilding kit tasks
• Strong automation knowledge in Allen Bradley frequency drives, GE Fanuc, Rockwell RSLogix 5000, DeviceNet, and Ethernet communication, or similar technologies
• Familiarity with PAM/SAM and DMC is a plus
• Intermediate level of English (written and verbal)
• A growth mindset, indicating a willingness to learn and develop technical skills
• A proactive, safety-first approach
• A valid driver's license is required for extensive travel to customer sites by car and air

Skills

• Technical expertise in industrial systems, automation, and process engineering
• Ability to troubleshoot and resolve complex technical issues
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Attention to detail and strong organizational skills
• Knowledge of safety protocols and regulations

Benefits

• 401(k) company match
• Paid time off
• Paid holidays
• Health, dental, and vision insurance
• Life and disability insurance
• Paid parental leave
• Company credit card
• Flexible working arrangements

Pay

The estimated annual base salary range for this position is $72,500 - $103,400.00. Variable pay may also be eligible based on performance.

Schedule

This is a home-based position covering the Canadian region with travel to customer sites across Canada. Tetra Pak is not able to consider applicants who require international relocation to the United States. Visa sponsorship and relocation assistance are not available for this position.