Service Engineer

Responsibilities

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
• Support both reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on-call rotations and support extended coverage when needed.

Requirements

• Minimum 3 years of experience in technical support, field service, or data center roles.
• Associate or bachelor’s degree in IT or related field (or equivalent experience).
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules.

Preferred Skills

• Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment.
• Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.).
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving abilities.
• Comfortable working independently on-site and communicating clearly with customers.
• Willingness to learn and support emerging technologies, including AI platforms.
• Dell or other vendor certifications are a plus, but not required.