Service Engineer

Key Requirements

• Must reside within a 45-minute commute of the work site.
• U.S. Citizenship required.
• Willingness to work on-site daily.
• Availability for on-call support and occasional shift coverage.
• Strong server hardware troubleshooting and maintenance experience.
• Ability to lift up to 50 lbs.

Position Details

• Schedule: Monday-Friday, 8:00 AM-5:00 PM. Occasional alternate shift support required.
• On-call participation required.
• No travel required.

Responsibilities

• Provide on-site support for server and data center infrastructure, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance, including server builds, component replacements, system swaps, and firmware updates.
• Troubleshoot hardware, firmware, and operating system issues.
• Execute preventive and corrective maintenance procedures.
• Collaborate with customers and internal teams during service events.
• Document all work activities and maintain accurate service records.
• Participate in on-call rotations and extended support coverage as needed.
• Contribute to knowledge sharing and operational best practices.

Required Qualifications

• 3-5+ years of experience in technical support, field service, or data center operations.
• Associate's or Bachelor's degree in Information Technology or a related field, or equivalent experience.
• Experience supporting servers and data center hardware in enterprise, field service, or customer-facing environments.
• Hands-on experience with server components, including: CPUs, Memory, Power supplies, GPUs, Full server replacements.
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently in customer-facing environments.
• Strong written and verbal communication skills.
• Willingness to learn and support emerging technologies, including AI infrastructure.

Preferred Qualifications

• Experience with liquid/water-cooled servers.
• PC building experience.
• Vendor certifications (Dell or equivalent).
• Previous security clearance or ability to obtain one.