Service & Engagement Team Leader

Job ID: Service And Engagement Team Leader

Pay

The starting pay range for this position is $24.75 - $26.75 per hour. The full pay range is $24.75 - $42.05 per hour. Pay is based on several factors including labor markets, education, work experience, and certifications.

Benefits

Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include:

• Medical, vision, and dental insurance
• Life insurance
• 401(k) retirement plan
• Employee discount
• Short-term and long-term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

For more details, visit Target Benefits.

About the role

Working at Target means helping all families discover the joy of everyday life. As a Service and Engagement Team Leader, you will advocate for guest experience by welcoming, thanking, and exceeding guest service expectations. You will focus on both in-store and digital services, ensuring exceptional quality and efficiency in checklanes, guest services, gift registry, pick-up, and drive-up.

This role provides opportunities to build and develop skills for a career, including:

• Guest service fundamentals and building a guest-first culture
• Guest engagement, problem-solving, and resolution
• Retail business fundamentals, including sales trends, inventory management, and pricing strategies
• Planning workload to support business priorities and deliver service and sales goals
• Leading a team of hourly team members, including interviewing, developing, coaching, and retaining talent

Responsibilities

• Consistently deliver guest experience commitments to create an easy, inspiring, and friendly experience.
• Ensure team members are trained and consistently deliver on Target’s guest experience commitments.
• Observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
• Review guest, financial, and team outcome metrics to identify opportunities and drive improvements.
• Demonstrate inclusivity by valuing diverse voices and creating equitable experiences.
• Lead a team of Guest Advocates, Service Advocates, and Front of Store Attendants to exceed guest service expectations.
• Execute best practices, close skill gaps through development and coaching, and support continuous education.
• Plan and execute daily/weekly workload to meet store sales goals and troubleshoot opportunity areas.
• Support Target Loyalty Programs by educating and promoting benefits and features to guests.
• Engage in development conversations and personalize recognition to reinforce guest service behaviors.
• Lead a culture of accountability through clear expectations and performance management.
• Respond to guest concerns by de-escalating situations and ensuring resolution.
• Keep the team updated on promotions, brand launches, and events.
• Evaluate candidates for open positions and develop a guest-centric team.
• Support the delivery of pick-up and drive-up orders efficiently and accurately.
• Demonstrate ethical conduct, compliance, and a safety culture.
• Model physical security processes to enhance in-store security.
• Support merchandise protection strategies across the store.
• Assume store-level leadership on duty (LOD) responsibilities as needed.
• Address all store emergency and compliance needs.

Requirements

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• Ability to lead and hold others accountable
• Effective communication skills using frequency devices, handheld scanners, and other technology
• Work independently and as part of a team
• Manage workload and prioritize tasks
• Welcoming and helpful attitude toward guests and team members
• Capability to remain focused and composed in a fast-paced environment
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports, and information accurately
• Handle cash register operations and cash transactions
• Scan, handle, and move merchandise efficiently and safely, including lifting up to 44 pounds
• Climb up and down ladders as needed
• Flexible work schedule, including nights, weekends, and holidays
• Reliable and prompt attendance
• Ability to work in varying temperatures, humidity, and other elements
• Ability to remain mobile for the duration of a scheduled shift