Service & Engagement Team Leader

Starting pay range: $27.00 - $29.00 per hour. Full pay range: $27.00 - $45.90 per hour. Pay is based on several factors including labor markets, education, work experience, and certifications.

Benefits

Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include:

• Medical, vision, and dental insurance
• Life insurance
• 401(k) retirement plan
• Employee discount
• Short-term and long-term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

Find competitive benefits from financial and education to well-being and beyond at Target Benefits.

About the Role

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. As a Service and Engagement Team Leader, you will advocate for guest experience by focusing on guest interaction, service, and recovery. You will lead a team in delivering exceptional in-store and digital services, ensuring guest loyalty and efficient operations.

This role provides opportunities to develop skills in:

• Guest service fundamentals and building a guest-first culture
• Guest engagement, problem-solving, and resolution
• Retail business fundamentals, including sales trends, inventory management, and pricing strategies
• Planning daily/weekly workload to support business priorities
• Leading, interviewing, developing, coaching, evaluating, and retaining team members

Responsibilities

• Consistently deliver guest experience commitments to create an easy, inspiring, and friendly experience.
• Ensure team members are trained and consistently deliver on Target’s guest experience commitments.
• Actively observe and provide feedback, holding team members accountable while recognizing great guest experiences.
• Review guest, financial, and team outcome metrics to identify opportunities and drive improvements.
• Demonstrate inclusivity by valuing diverse voices, being authentic, and creating equitable experiences.
• Lead a team of Guest Advocates, Service Advocates, and Front of Store Attendants to exceed guest service expectations.
• Execute best practices, close skill gaps through development and coaching, and support continuous learning.
• Understand sales goals and guest insights to plan and execute daily/weekly workloads.
• Support Target Loyalty Programs by educating and promoting benefits and features to guests.
• Engage in development conversations with your team to support their career growth.
• Personalize recognition and appreciation to reinforce guest service behaviors.
• Lead a culture of accountability through clear expectations and performance management.
• Respond to guest concerns by de-escalating situations and ensuring resolution.
• Keep team members informed about upcoming promotions, brand launches, and events.
• Evaluate candidates for open positions and build a guest-centric team.
• Support the efficient and accurate delivery of pick-up and drive-up orders, including compliance with adult beverage laws.
• Demonstrate ethical conduct, compliance, and a safety culture.
• Model physical security processes to enhance in-store security.
• Support merchandise protection strategies across the store.
• Assume store-level leadership on duty (LOD) responsibilities as needed.
• Address all store emergency and compliance needs.

Requirements

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• Ability to lead and hold others accountable
• Experience with communication devices, handheld scanners, and technology equipment
• Ability to work independently and as part of a team
• Strong workload management and prioritization skills
• Welcoming and helpful attitude toward guests and team members
• Effective communication skills
• Ability to remain focused and composed in a fast-paced environment

Skills

• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports, and information accurately
• Handle cash register operations, transactions, and cash office processes
• Scan, handle, and move merchandise efficiently and safely, including lifting up to 44 pounds
• Climb up and down ladders as needed
• Flexible work schedule, including nights, weekends, and holidays
• Reliable and prompt attendance
• Ability to work in varying temperatures, humidity, and other environmental conditions
• Ability to remain mobile for the duration of a scheduled shift