Service & Engagement Team Leader

Starting pay range: $25.25 - $27.25 per hour. Full pay range: $25.25 - $42.95 per hour. Pay is based on several factors including labor markets, education, work experience, and certifications.

Benefits

• Comprehensive health benefits and programs for eligible team members and their dependents, including medical, vision, dental, and life insurance
• 401(k) retirement plan
• Employee discount
• Short-term and long-term disability coverage
• Paid sick leave
• Paid national holidays
• Paid vacation

Find competitive benefits from financial and education to well-being and beyond at Target Benefits.

About the Role

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. As a Service and Engagement Team Leader, you will advocate for guest experience, focusing on guest interaction, recovery, and both in-store and digital services. This role empowers you to make shopping quick and easy for guests while building skills for a career in leadership.

The role provides experience in:

• Guest service fundamentals and building a guest-first culture
• Guest engagement, problem-solving, and resolution
• Retail business fundamentals, including sales trends, inventory management, and pricing strategies
• Planning daily/weekly workload to support business priorities and deliver service and sales goals
• Leading a team of hourly team members, including interviewing, developing, coaching, evaluating, and retaining talent

Responsibilities

• Consistently deliver guest experience commitments to create an easy, inspiring, and friendly experience
• Ensure team members understand, are trained on, and consistently deliver Target’s guest experience commitments
• Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments
• Review guest, financial, and team outcome metrics to identify opportunities, improve performance, and align the team on execution
• Demonstrate inclusivity by valuing diverse voices, being authentic and respectful, and creating equitable experiences
• Lead a team of Guest Advocates, Service Advocates, and Front of Store Attendants to exceed guest service expectations
• Execute best practices as outlined in team onboarding and learning; close skill gaps through development and coaching
• Understand sales goals, business reporting, and guest insights to plan and execute daily/weekly workload
• Support Target Loyalty Programs by educating the team on benefits, features, and offerings
• Engage in consistent, meaningful development conversations with team members
• Personalize recognition and appreciation to reinforce guest service behaviors and promote a positive culture
• Help lead a culture of accountability through clear expectations and performance management
• Respond quickly to guest concerns, de-escalate situations, and ensure team members feel supported
• Keep the team updated on upcoming promotions, brand launches, and events
• Evaluate candidates for open positions and develop a guest-centric team
• Enable team members to deliver pick-up and drive-up orders efficiently and accurately, following all applicable laws
• Demonstrate a culture of ethical conduct, compliance, and safety
• Model and recognize safe behaviors, identify and correct hazards, and assist with incident response
• Support merchandise protection strategies across the store
• Occasionally assume store-level leadership on duty (LOD) responsibilities
• Address all store emergency and compliance needs

Requirements

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• Ability to lead and hold others accountable
• Effective communication skills using multiple frequency devices, handheld scanners, and other technology
• Ability to work independently and as part of a team
• Manage workload and prioritize tasks
• Welcoming and helpful attitude toward guests and team members
• Capability to remain focused and composed in a fast-paced environment
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports, and information accurately
• Handle cash register operations, transactions, and cash office processes as needed
• Scan, handle, and move merchandise efficiently and safely, including lifting up to 44 pounds without assistance
• Climb up and down ladders as needed
• Flexible work schedule, including nights, weekends, and holidays
• Reliable and prompt attendance
• Capable of working in varying temperatures, humidity, and other elements
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary)

Although the role is full-time, it does not guarantee 40 hours each week. Hours depend on the needs of the business and may fluctuate as required.